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With more than 30 million customer interactions across phone, chat and social media, HP’s customer-support team strives to not only keep up, but find new ways to improve customer experience. Global director of social customer care Kriti Kapoor recently shared with me advances HP has made to evolve its customer-support efforts to better serve a large, diverse and global inst ...
… of coming up with a solution isn’t through creativity, it’s through tenacity. I’ve built a reputation on figuring out how to make things work with every company that I’ve worked with. There are tons of analogies like this in history. Many successful people will tell you that it wasn’t their ability to come up with a great solution…