Knowledge Base

  • How to Implement a Knowledge Base Solution

    …-organized repository of articles that can assist internal staff and external clients to find and implement solutions rather than contact your support team. Well-designed knowledge bases have well-organized taxonomies and are indexed well so that users can search and find what they need in the shortest time possible. ManageEngine, developers…

    Douglas Karr/ Marketing Technology Blogin How To's- 22 readers -
  • 10 Keys to Optimizing a Knowledge-Base Article

    … together a fantastic article, The Ultimate Knowledge Base Article Template, along with the infographic below. I wanted to take a bit of a spin on the topic and speak to how you might best optimize your knowledge base article to attract both readers and search engines. Here are my tips aligned with Colin’s: Title – search engine users often…

    Douglas Karr/ Marketing Technology Blog- 33 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … it, you’ve got some work to do. Perhaps you need more screenshots or recordings to help them. You may even want to monitor chat support requests on article pages or apply call tracking software with different numbers to call so you can monitor article performance. Time to Resolution – Helpdesk software and CRM both allow you to track support…

    Douglas Karr/ Marketing Technology Blog- 36 readers -
  • Know How to Establish a Solid FAQ to Reduce Customer Support Tickets

    … FAQs are very important for all types of serious businesses, not to mention that they are very efficient, as the whole business continues to grow. Once the company blooms and the amount of customers start skyrocketing, the cost of support calls for your customers continues to grow. These are the times when FAQ pages are essential for your…

    Famous Bloggers- 17 readers -
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