Knowledge Base

  • How to Implement a Knowledge Base Solution

    …, from identifying solutions to regularly updating. Ensure it’s a key performance indicator for your service personnel to add and update articles as they’re requested. Structure your KBase by organizing articles under categories and subcategories for easy accessibility. Maintain consistent, optimized articles by enforcing pre-defined templates…

    Douglas Karr/ Marketing Technology Blogin How To's- 21 readers -
  • 10 Keys to Optimizing a Knowledge-Base Article

    … together a fantastic article, The Ultimate Knowledge Base Article Template, along with the infographic below. I wanted to take a bit of a spin on the topic and speak to how you might best optimize your knowledge base article to attract both readers and search engines. Here are my tips aligned with Colin’s: Title – search engine users often…

    Douglas Karr/ Marketing Technology Blog- 33 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … customers and keep the demands of your team down. FAQs, knowledge-bases, how-to videos, searchable support… everything helps! By monitoring the articles read, you can get a clear picture of the quality of those articles and monitor their use in relation to call volume. Article Read Time – If readers find an article but don’t stay long enough to read…

    Douglas Karr/ Marketing Technology Blog- 35 readers -
  • Know How to Establish a Solid FAQ to Reduce Customer Support Tickets

    … and stay concise and professional. There are numerous things you have to worry about in order to create a truly helpful FAQ page, but before we get into that, let’s see what is the best way to create a FAQ page like this. How to create a FAQ page The FAQ page is just another page on your website. Your web designer can create an additional FAQ…

    Famous Bloggers- 17 readers -
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