• 4 Important Social Media Marketing Trends

    … Miller is an educational researcher with several years of experience in the field of teaching, online testing, and training. He is associated with prestigious universities and many leading educational research organizations. He is currently pursuing research in online knowledgebase software and is also a contributing author with ProProfs. …

    Rise to the Topin Social- 12 readers -
  • 4 Website Lies You Should Stop Believing

    … are a great tool to showcase products and features. Evernote does a great job of this. They use their blog to promote new products, or how even big time writers like Neil Gaiman write using their product. Do you get a lot of support questions about your products? Use those to questions to write a knowledgebase blog. Dropbox does this well. These…

    Mike Rastiello/ Inbound Marketing Blogin Social- 7 readers -
  • 15 essential best practice tips for social customer service

    … brands. Take responsibility There’s nothing as infuriating as front-line support passing the buck. Responses that bat the customer off to a standard knowledgebase or refer them back to where they started are likely to elicit yet more anger and frustration. As a Community Manager or Service Agent you need to be strong about stepping up and personally…

    Econsultancyin Social Facebook Twitter- 2 readers -