Knowledgebase

  • 4 Important Social Media Marketing Trends

    … and encourage more check-ins, try introducing more rewards and contests. 3. Social bookmarking sites are no longer popular Research shows that people don’t use social bookmarking sites as often as they used to. Although sites like Twitter, Reddit, Pinterest, and StumbleUpon are still popular with marketers, most of the other sites are dying…

    Rise to the Topin Social- 13 readers -
  • 4 Website Lies You Should Stop Believing

    … are a great tool to showcase products and features. Evernote does a great job of this. They use their blog to promote new products, or how even big time writers like Neil Gaiman write using their product. Do you get a lot of support questions about your products? Use those to questions to write a knowledgebase blog. Dropbox does this well. These…

    Mike Rastiello/ Inbound Marketing Blogin Social- 8 readers -
  • 15 essential best practice tips for social customer service

    … brands. Take responsibility There’s nothing as infuriating as front-line support passing the buck. Responses that bat the customer off to a standard knowledgebase or refer them back to where they started are likely to elicit yet more anger and frustration. As a Community Manager or Service Agent you need to be strong about stepping up and personally…

    Econsultancyin Social Facebook Twitter- 2 readers -