Listenport

  • How Should SMBs Respond to Complaints on Social Media?

    … likely to read it. Try and keep your response to three or four sentences to convey your message and increase its chances of being read all the way through.” (Caroline Barker, Main Street Hub) 3. Assume every comment is real “The assumption is that the negative comment is from a real customer, not a rogue employee or a competitor. There may…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … gets an SMS number to post on signage and their website or social media accounts, and customers can message that number with questions or complaints at any time. They can also connect with the business via WhatsApp or Facebook Messenger. Pricing for OwnerListens starts at $10 per month. 6. Medallia: Understand customer feedback in real-time Large…

    Stephanie Miles/ Street Fight- 15 readers -
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