Listenport

  • How Should SMBs Respond to Complaints on Social Media?

    … be exaggerations or inaccuracies, but in the heat of a bad customer experience, those can happen. If something is a complete lie it should be dealt with by addressing the lie, reporting it to the hosting site, and in extreme cases, taking legal action.” (Adi Bittan, OwnerListens) 4. Act quickly “Ideally, you respond in real-time while the consumer…

    Stephanie Miles/ Street Fightin Social How To's- 10 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 14 readers -
  • 5 Tools for Mobile Customer Service

    … supports iBeacons. Small businesses can use the platform for free with a 30-day trial. 2. Pointro: Respond to feedback before complaints become crises. Stores, malls, restaurants, hotels, and other local businesses can use Pointro to more efficiently manage their customers. Using the mobile platform, businesses can interact with customers…

    Stephanie Miles/ Street Fightin Social- 11 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    …, if dressing rooms are a mess — and they can rectify the situation with personal interactions before dissatisfied customers have time to post negative reviews online. Small business plans cost $40 per month. 2. ListenPort: Engage with customers privately. Using ListenPort, businesses can engage with customers and resolve disputes or answer questions…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -