Listenport

  • How Should SMBs Respond to Complaints on Social Media?

    … be exaggerations or inaccuracies, but in the heat of a bad customer experience, those can happen. If something is a complete lie it should be dealt with by addressing the lie, reporting it to the hosting site, and in extreme cases, taking legal action.” (Adi Bittan, OwnerListens) 4. Act quickly “Ideally, you respond in real-time while the consumer…

    Stephanie Miles/ Street Fightin Social How To's- 9 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … to learn more about their customers’ preferences and opinions. ListenPort also gives businesses a way to generate reports based on the data they collect and monitor reviews posted on social media. ListenPort offers a Basic plan for free. 2. flok: Send and receive chat messages with customers Although flok is primarily a customer loyalty…

    Stephanie Miles/ Street Fight- 12 readers -
  • 5 Tools for Mobile Customer Service

    … their customers are posting online. Pointro offers a 14-day free trial. 3. ListenPort: Engage in conversations with shoppers. ListenPort provides businesses with a way to engage dissatisfied customers in conversations to gather feedback and resolve complaints. ListenPort provides small business owners with dedicated SMS numbers and email addresses…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … to build “hyper-targeted” mobile marketing campaigns. 6. Medallia: Better understand the customer experience. Medallia offers businesses software for better understanding the experience that customers are having inside their stores. Merchants can capture information from customers in the moment, using SMS, survey URLs, QR codes, mobile app…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -