Listenport

  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 8 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … dissatisfied customers with Loop Messenger, a one-on-one instant messaging platform that connects customers and merchants. In addition to answering questions and resolving disputes, merchants can push offers through the platform. Merchants can contact Loop for custom pricing. 4. Bazaarvoice: Encourage advocacy from customers Bazaarvoice provides user…

    Stephanie Miles/ Street Fight- 11 readers -
  • 5 Tools for Mobile Customer Service

    …, and filling out billing or financing forms. 5. Engagor: Respond quickly with intelligent alerts. Engagor uses a combination of intelligent alerts, filtering, message routing, and workflows to help businesses optimize their customer support. Created primarily for larger brands, Engagor has features that teams can use to track conversations happening…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there’s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses…

    Stephanie Miles/ Street Fightin Mobile- 10 readers -
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