• 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 10 readers -
  • 5 Tools for Mobile Customer Service

    … supports iBeacons. Small businesses can use the platform for free with a 30-day trial. 2. Pointro: Respond to feedback before complaints become crises. Stores, malls, restaurants, hotels, and other local businesses can use Pointro to more efficiently manage their customers. Using the mobile platform, businesses can interact with customers…

    Stephanie Miles/ Street Fightin Social- 9 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there’s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses can do to decrease the chances ...

    Stephanie Miles/ Street Fight- 8 readers -
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