Listenport

  • How Should SMBs Respond to Complaints on Social Media?

    … that you do in fact respond to each and every complaint.” (Trevor Sumner, LocalVox) 5. Don’t make up excuses “Customers can see right through you. Tell the truth about what went wrong. Sometimes, nothing is wrong and it’s just a bad fit of your product or policy. Simply state that. You want to be transparent because you want potential customers…

    Stephanie Miles/ Street Fightin Social How To's- 8 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 11 readers -
  • 5 Tools for Mobile Customer Service

    … their customers are posting online. Pointro offers a 14-day free trial. 3. ListenPort: Engage in conversations with shoppers. ListenPort provides businesses with a way to engage dissatisfied customers in conversations to gather feedback and resolve complaints. ListenPort provides small business owners with dedicated SMS numbers and email addresses…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    …, if dressing rooms are a mess — and they can rectify the situation with personal interactions before dissatisfied customers have time to post negative reviews online. Small business plans cost $40 per month. 2. ListenPort: Engage with customers privately. Using ListenPort, businesses can engage with customers and resolve disputes or answer questions…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -