• How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    …, then the merchant can follow up personally to resolve the issue before it escalates into a damaging public review. Businesses can try flok’s platform for free. 3. Loop: Address issues before customers walk out the door Loop is a mobile guest engagement solution that uses automated message routing to enable teams to manage customer requests. Guests can…

    Stephanie Miles/ Street Fight- 15 readers -
Get the top posts daily into your mailbox!