Lithium Technologies

Lithium Technologies provides social customer experience management software for the enterprise. Headquartered in San Francisco, Lithium has additional offices in London, Austin, Paris, Sydney, Singapore, New York, and Zürich.Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include brothers Lyle Fong and Dennis Fong, who together also founded GX Media, as well as Kirk Yokomizo, John Joh, Nader Alizadeh, Michel Thouati, Michael Yang, and Matt Ayres.
Posts about Lithium Technologies
  • Social Customer-Service Automation: Too Good, or Too Good to Be True?

    …. an automated response may feel like a bit of a balancing act at first. The brands that eventually find that sweet spot will be best-positioned to increase agent efficiency, reduce response times and improve overall customer satisfaction. It really all comes down to keeping your customers’ best interests at heart. When you make this a priority, everything else will fall into place. Katy Keim is chief marketing officer of social customer-service management provider Lithium Technologies. Image courtesy of Shutterstock. …

    AllTwitterin Social- 13 readers -
  • Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

    … Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages. Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday. According to Cairns, welcome messages allow businesses to greet users and set…

    David Cohen/ AllTwitterin Twitter- 13 readers -
  • Millennials, Gen-Z Alienated by Ads in Social News Feeds (Study)

    … to being targeted by brands on their social media feeds. Even more ominous for brands: 56 percent of the nearly 2,500 respondents to the study said they have reduced social media use or eliminated it altogether due to ads in their news feeds. Social networks also came up short among millennials, Gen-Z, Generation X and baby boomers when it came…

    David Cohen/ AllFacebookin Social- 27 readers -
  • Are You Missing the Most Powerful Advocates for Your Brand?

    …, but are they really going to trust Justin Bieber (63 million Twitter followers) to give them cooking advice? No: They’re going to trust those who have focused expertise in the topics they care about. The question is: How do you find and engage with these experts your customers turn to? But wait, aren’t mega-influencers better for reach? Logic does say…

    Inside Facebookin Social Twitter- 16 readers -
  • Top 10 Important Things You Probably Didn’t Know About Social Media

    … care of brands for mature consumers should now be expanding your marketing strategies to cover Twitter. 7. Success Comes to Those Who Respond (Fast) This is something we could all tell instinctively, but never had any substantial data to prove it. A recent report from Lithium Technologies demonstrates that the real-time nature of Twitter…

    The Blog Heraldin Social Twitter- 22 readers -
  • GM to expand its social outreach strategy overseas

    … to change their profiles to the color purple and share their survival stories. GM promised to donate $1 for every purple profile. It resonated with the intended audience, kicking up 134 million Twitter impressions, 1.4 million purple profiles and an increase of 500 percent in fan acquisition. Katy Keim, the CMO of Lithium Technologies, a Silicon…

    Tanya Dua/ Digidayin Social Twitter- 10 readers -
Get the top posts daily into your mailbox!
More from around the web