Lithium Technologies

Lithium Technologies provides social customer experience management software for the enterprise. Headquartered in San Francisco, Lithium has additional offices in London, Austin, Paris, Sydney, Singapore, New York, and Zürich.Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include brothers Lyle Fong and Dennis Fong, who together also founded GX Media, as well as Kirk Yokomizo, John Joh, Nader Alizadeh, Michel Thouati, Michael Yang, and Matt Ayres.
Posts about Lithium Technologies
  • Social Customer-Service Automation: Too Good, or Too Good to Be True?

    … now spend a good chunk of their day. So it only makes sense that many brands have followed suit, shifting the bulk of their customer-service efforts toward social media by leveraging new technologies that allow them to simplify, streamline and automate customer interactions. Consider that Facebook Messenger had zero chat bots in February 2016…

    AllTwitterin Social- 17 readers -
  • Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

    … Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages. Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday. According to Cairns, welcome messages allow businesses to greet users and set…

    David Cohen/ AllTwitterin Twitter- 25 readers -
  • Millennials, Gen-Z Alienated by Ads in Social News Feeds (Study)

    … to trust for information on products and services, topping only celebrity endorsements. For the younger generations (millennials and Gen-Z), online sites with product reviews, such as Amazon and Yelp, were the most trusted, at 85 percent, followed by: Company/manufacturer websites, 66 percent Communities of like-minded individuals (chart rooms, forums…

    David Cohen/ AllFacebookin Social- 31 readers -
  • Are You Missing the Most Powerful Advocates for Your Brand?

    …, videos, etc. Stop wasting time and resources on mass marketing through social influencers. Pinpoint the experts your customers already trust. This will in turn gain you trust with your audiences, and you’ll see better results for your efforts. Rob Tarkoff is president and CEO of social software provider Lithium Technologies. …

    Inside Facebookin Social Twitter- 22 readers -
  • Top 10 Important Things You Probably Didn’t Know About Social Media

    … care of brands for mature consumers should now be expanding your marketing strategies to cover Twitter. 7. Success Comes to Those Who Respond (Fast) This is something we could all tell instinctively, but never had any substantial data to prove it. A recent report from Lithium Technologies demonstrates that the real-time nature of Twitter…

    The Blog Heraldin Social Twitter- 26 readers -
  • GM to expand its social outreach strategy overseas

    On Oct. 16, Ian Golding, a professional customer experience speaker and blogger, ranted about a sour experience he had involving the callback of a Vauxhaull car in the U.K. The post was retweeted and ultimately spotted by General Motors, Vauxhall’s parent company. A company rep responded via both phone and email on the same day, and Golding was thoroughly impressed with the cu ...

    Tanya Dua/ Digiday- 14 readers -
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