Lithium Technologies

Lithium Technologies provides social customer experience management software for the enterprise. Headquartered in San Francisco, Lithium has additional offices in London, Austin, Paris, Sydney, Singapore, New York, and Zürich.Lithium was founded in 2001 as a spin-out from GX Media, which created technologies for professional rankings and tournaments and now hosts a number of popular gaming sites. The company's founders include brothers Lyle Fong and Dennis Fong, who together also founded GX Media, as well as Kirk Yokomizo, John Joh, Nader Alizadeh, Michel Thouati, Michael Yang, and Matt Ayres.
Posts about Lithium Technologies
    • 6 Ways Data Can Boost Your Social Media Marketing

      After a decade of attempting to connect with customers and prove return on investment, brands are still struggling to achieve success with social media marketing and engagement. What does success look like? For most marketers, success includes anything from raising brand awareness and thought leadership to lead generation.

      AllFacebookin Social Facebook Twitter- 32 readers -
  • Social Customer-Service Automation: Too Good, or Too Good to Be True?

    …. an automated response may feel like a bit of a balancing act at first. The brands that eventually find that sweet spot will be best-positioned to increase agent efficiency, reduce response times and improve overall customer satisfaction. It really all comes down to keeping your customers’ best interests at heart. When you make this a priority, everything else will fall into place. Katy Keim is chief marketing officer of social customer-service management provider Lithium Technologies. Image courtesy of Shutterstock. …

    AllTwitterin Social- 10 readers -
  • Twitter Adds Quick Replies, Welcome Messages to DMs From Brands

    Businesses on Twitter can now take advantage of two new features for the social network’s direct messages: quick replies and welcome messages. Product manager Ian Cairns introduced the new features Tuesday in a blog post, saying that they begin rolling out Tuesday. According to Cairns, welcome messages allow businesses to greet users and set expectations for DM conversation ...

    David Cohen/ AllTwitter- 11 readers -
  • Millennials, Gen-Z Alienated by Ads in Social News Feeds (Study)

    … Brands looking to get the attention of millennials and Generation Z, take note: Ads in their social network news feeds are not the way to go. A new study by Harris Poll, commissioned by brand relationship manager Lithium Technologies, found that 74 percent of millennials (ages 20 through 39) and Gen-Z respondents (16 through 19) object…

    David Cohen/ AllFacebookin Social- 24 readers -
  • Are You Missing the Most Powerful Advocates for Your Brand?

    …, videos, etc. Stop wasting time and resources on mass marketing through social influencers. Pinpoint the experts your customers already trust. This will in turn gain you trust with your audiences, and you’ll see better results for your efforts. Rob Tarkoff is president and CEO of social software provider Lithium Technologies. …

    Inside Facebookin Social Twitter- 15 readers -
  • Top 10 Important Things You Probably Didn’t Know About Social Media

    … Editor’s note: This post was written by Isabel Williams, who works at http://www.bizdb.co.uk/. With a background in new business technologies, Isabel is a passionate blogger and experienced educator who writes and lectures about leveraging the potential of the World Wide Web for business development. Social media is constantly changing…

    The Blog Heraldin Social Twitter- 22 readers -
  • GM to expand its social outreach strategy overseas

    … that is used for orchestrating its customer care and social media efforts across its 13 auto brands. It is equipped with 16 50-inch LED screens displaying brand social content and daily reports, which GM uses to stay on top of its social media and customer service game, including responding to inquiries and complaints seven days a week. The backend…

    Tanya Dua/ Digidayin Social Twitter- 9 readers -
  • From Trouble to Trolls: How to Handle Negative Feedback on Social Media

    Of the companies on the Interbrand 100 Best Global Brands list, 32% have dedicated customer service handles. Our recent study of these dedicated handles shows that these 32 accounts were mentioned over 95K times in just one month. Twitter is the new epicenter of digital customer service. Users flock to the network to complain about products, raise issues, and interact with support teams.

    Kevin Shively/ Simply Measured- 8 readers -
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