Live Chat

  • Should You Add Live Chat to Your Blog?

    … If you’ve been blogging for a while, you know that awesome content can lead to better SEO rankings, a bigger audience and money in your pockets. But, at the same time, producing all of that great content takes a lot of effort, so you want to get every bit of value out of your posts. Fortunately, there’s a simple way to do just that: Live Chat…

    The Blog Herald- 5 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    … Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction. These are all crucial elements for success in the business world, as acquiring a lot of returning customers is a great way of increasing profits and creating brand…

    Famous Bloggers- 13 readers -
  • How to optimize your contact page for better conversions

    … Providing your future buyers with easy and varied ways to get in touch with you is the most obvious way to improve your conversion rate. So how to improve your contact page? Here are a few ideas… Add your full business address and a phone number This is just the matter of being trustworthy, especially if you are into an ecommerce, medical…

    Ann Smarty/ Search Engine Watchin How To's- 13 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … Data has become a crucial factor for doing business online, and many see analytics as the path to better customer service. Personalization leads to higher conversion and engagement, but how does it impact the quality of customer service? Forbes Insights and SAS surveyed 357 senior executives worldwide, and their responses point to how…

    AllFacebook- 12 readers -
  • 20 Key Factors Impacting E-Commerce Consumer Behavior

    … repeat customer spends 67% more within 3 years than the first six months Tweet This! 43% of online shoppers discovered new products while using social media Tweet This! 66% of respondents are willing to pay more if the company is dedicated to social or environmental change Tweet This! 93% of online shoppers like to shop at small and local…

    Douglas Karr/ Marketing Technology Blogin Social- 37 readers -
  • The Changing Face Of Using Live Chat For Conversion

    … Live chat software isn’t anything new in the online world, but it’s still something that can be extremely valuable to customers and (as you’re about to find out…) for conversion. Making a phone call disrupts workflow—and often involves sitting on hold—and email response times can be slow, whereas live chat is fast and more personal. But when…

    The Daily Egg- 12 readers -
  • 9 Ecommerce Strategies to Optimize Sales

    …. Conversion Tip #1: Free Shipping The most common reason visitors abandon a purchase is shipping cost. Your solution? Offer your customers free shipping, and clearly state that benefit on your site. 39% of customers would purchase enough to get free shipping. In addition, a study by Compete states that: 93% of online buyers would be encouraged…

    The Daily Eggin Paid Search Display EMail- 18 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
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