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  • Is Brand Loyalty Really Dead? Or is Customer Loyalty?

    … of a loyal customer. Year after year, I help businesses drive more leads and acquisition to their products and services. When they ask me what they could be doing better, I almost always begin asking them about their retention and loyalty programs. It’s insane to me that companies will spend hundreds or thousands of dollars to get a customer…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Why Your Company Should Be Implementing Live Chat

    … of companies who have integrated live chat include: Increased sales – 51% of customers are more likely to purchase. 29% of consumers are more likely to make a purchase with the option of live chat even if they don’t use it. Increased conversion – Rescue Spa increased their conversion rates by 30% with live chat. Increased retention – 48…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Chatbots and the Changing Art of Blogging

    … they’re looking for and respond with high-value user-specific results which in turns makes readers feel valued and ultimately stick around. Helps you build deeper connections with live chat option While we’re all for bots and for the right reasons, we do realise that there’s still two things they can’t do yet: Replace us humans completely Feel…

    The Blog Heraldin Social- 20 readers -
  • Facebook Updates Messenger Platform Policies, Speeds Up Review Policy

    … a person responds to a business through one of the eligible actions listed in the chart below, the clock will reset. This new policy allows businesses to re-engage an inactive user, while also providing people with more relevant and timely information that they requested. If a business or developer is providing live chat support through the Send…

    David Cohen/ AllTwitterin Facebook- 17 readers -
  • Should You Add Live Chat to Your Blog?

    … If you’ve been blogging for a while, you know that awesome content can lead to better SEO rankings, a bigger audience and money in your pockets. But, at the same time, producing all of that great content takes a lot of effort, so you want to get every bit of value out of your posts. Fortunately, there’s a simple way to do just that: Live Chat…

    The Blog Herald- 8 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    … ambassadors that will create the best type of marketing buzz. However, by simply implementing the live chat software, it is not certain that you are going to achieve these goals. There are some steps that are necessary to take if you want to maximize the efficiency of this software solution. Team training Business education is very important when you…

    Famous Bloggers- 21 readers -
  • How to optimize your contact page for better conversions

    … or financial business where customers entrust you with their personal data (like credit card details). Having this information visible is a clear sign to Google of trustworthiness of a site. But even more importantly, it eliminates anxiety in buyers as well. It makes sense to markup this information properly: Use click-to-call for the phone number…

    Ann Smarty/ Search Engine Watchin How To's- 20 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … are at the forefront of efforts to improve customer service online, which is notoriously bad. Historically, social customer service, while adopted increasingly by users, is a terrible way to get speedy service. Consumers want more flexible solutions, including mobile applications and live chat, but companies still seem to miss the mark. To deliver…

    AllFacebook- 16 readers -
  • 20 Key Factors Impacting E-Commerce Consumer Behavior

    …, speed, payment, security, abandonment, returns, customer service, live chat, reviews, testimonials, customer engagement, mobile, coupons and discounts, shipping, loyalty programs, social media, social responsibility, and retail. Here are some key E-Commerce Consumer Behavior Statistics: 93% of consumers consider visual appearance to be a factor…

    Douglas Karr/ Marketing Technology Blogin Social- 49 readers -
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