Live Chat

  • Should You Add Live Chat to Your Blog?

    …, but they operate on the same principles as a regular business. You have something of value to offer (exclusive content, affiliate offers, etc) and you want people to pay for it. In other words, you need customers. However, if you want customers, you need to connect with people. Most bloggers don’t make money off of people who simply come…

    The Blog Herald- 5 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    … Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction. These are all crucial elements for success in the business world, as acquiring a lot of returning customers is a great way of increasing profits and creating brand…

    Famous Bloggers- 11 readers -
  • How to optimize your contact page for better conversions

    … or financial business where customers entrust you with their personal data (like credit card details). Having this information visible is a clear sign to Google of trustworthiness of a site. But even more importantly, it eliminates anxiety in buyers as well. It makes sense to markup this information properly: Use click-to-call for the phone number…

    Ann Smarty/ Search Engine Watchin How To's- 13 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … they deliver customer service within two years. Customer service on social is still possible, but it needs to be faster and more effective if you want to retain customers. Download the white paper for more analysis and insights. Image courtesy of Shutterstock. …

    AllFacebook- 11 readers -
  • 20 Key Factors Impacting E-Commerce Consumer Behavior

    … in purchase decisions Tweet This! Replacing images with video on landing pages increases conversions by 12.62% Tweet This! Purchase increased by 45% when forced registration is removed from checkout pages Tweet This! Amazon found for every 100 milliseconds of load time, there’s a 1% decrease in sales Tweet This! PayPal transactions have 79…

    Douglas Karr/ Marketing Technology Blogin Social- 35 readers -
  • The Changing Face Of Using Live Chat For Conversion

    … Live chat software isn’t anything new in the online world, but it’s still something that can be extremely valuable to customers and (as you’re about to find out…) for conversion. Making a phone call disrupts workflow—and often involves sitting on hold—and email response times can be slow, whereas live chat is fast and more personal. But when…

    The Daily Egg- 10 readers -
  • 9 Ecommerce Strategies to Optimize Sales

    …-commerce websites now offer live chat. Conversion Tip #8: Security Badges can Increase your Conversion Rate With the rise of ecommerce, the need for trust signals has become critical. Many “trust badges” are associated with SSL, or secure sockets layer, and they Case Studies: There are a number of case studies highlighting the benefits of adding Norton…

    The Daily Eggin Paid Search Display EMail- 17 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
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