Live Chat

  • Facebook Updates Messenger Platform Policies, Speeds Up Review Policy

    … a person responds to a business through one of the eligible actions listed in the chart below, the clock will reset. This new policy allows businesses to re-engage an inactive user, while also providing people with more relevant and timely information that they requested. If a business or developer is providing live chat support through the Send…

    David Cohen/ AllTwitterin Facebook- 15 readers -
  • Should You Add Live Chat to Your Blog?

    … If you’ve been blogging for a while, you know that awesome content can lead to better SEO rankings, a bigger audience and money in your pockets. But, at the same time, producing all of that great content takes a lot of effort, so you want to get every bit of value out of your posts. Fortunately, there’s a simple way to do just that: Live Chat…

    The Blog Herald- 5 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    … ambassadors that will create the best type of marketing buzz. However, by simply implementing the live chat software, it is not certain that you are going to achieve these goals. There are some steps that are necessary to take if you want to maximize the efficiency of this software solution. Team training Business education is very important when you…

    Famous Bloggers- 13 readers -
  • How to optimize your contact page for better conversions

    … social media pages on your contact page, and vice versa. Many people would argue that making your social media sites visible will expose your business to unhappy customers taking their irritation into public, but the truth is, they will discuss your business online anyway: You’d better be there to control the sentiment. Provide a live chat option…

    Ann Smarty/ Search Engine Watchin How To's- 13 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … are at the forefront of efforts to improve customer service online, which is notoriously bad. Historically, social customer service, while adopted increasingly by users, is a terrible way to get speedy service. Consumers want more flexible solutions, including mobile applications and live chat, but companies still seem to miss the mark. To deliver…

    AllFacebook- 12 readers -
  • 20 Key Factors Impacting E-Commerce Consumer Behavior

    …% higher checkout conversion rates than non-PayPal Tweet This! Adding a 100% Money Back Guarantee badge increased conversion rates by 32% Tweet This! 68.63% is the average online cart abandonment rate based on 33 different studies Tweet This! 48% of shoppers would shop more with online retailers that offer hassle-free returns Tweet…

    Douglas Karr/ Marketing Technology Blogin Social- 44 readers -
  • The Changing Face Of Using Live Chat For Conversion

    … Live chat software isn’t anything new in the online world, but it’s still something that can be extremely valuable to customers and (as you’re about to find out…) for conversion. Making a phone call disrupts workflow—and often involves sitting on hold—and email response times can be slow, whereas live chat is fast and more personal. But when…

    The Daily Egg- 12 readers -
  • 9 Ecommerce Strategies to Optimize Sales

    … to checkout. Conversion Tip #3: Referral Discounts Test #1 Optimizely tested a call to action (CTA) for an outdoor gear retailer’s refer-a-friend program and found that active outdoor enthusiasts are significantly more motivated by “Earn Rewards” than “Get Rewards.” In the case above, “Earn $25. Invite Friends,” increased program engagement from…

    The Daily Eggin Paid Search Display EMail- 19 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
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