Live Chat

  • Facebook Updates Messenger Platform Policies, Speeds Up Review Policy

    … a person responds to a business through one of the eligible actions listed in the chart below, the clock will reset. This new policy allows businesses to re-engage an inactive user, while also providing people with more relevant and timely information that they requested. If a business or developer is providing live chat support through the Send…

    David Cohen/ AllTwitterin Facebook- 15 readers -
  • Should You Add Live Chat to Your Blog?

    … If you’ve been blogging for a while, you know that awesome content can lead to better SEO rankings, a bigger audience and money in your pockets. But, at the same time, producing all of that great content takes a lot of effort, so you want to get every bit of value out of your posts. Fortunately, there’s a simple way to do just that: Live Chat…

    The Blog Herald- 6 readers -
  • 10 Ways to Reinvent Your Live Chat Software

    … Relying on a live chat is a necessity for every business out there. It is responsible for cutting down customer support expenses and greatly increasing customer satisfaction. These are all crucial elements for success in the business world, as acquiring a lot of returning customers is a great way of increasing profits and creating brand…

    Famous Bloggers- 14 readers -
  • How to optimize your contact page for better conversions

    … Having someone on hand to ask general questions is a good way to connect with someone who maybe doesn’t want to call, but would like answers immediately. You can have set hours where they can contact you or a customer service agent, either with or without account access. This also has the benefit of freeing up phone lines for calls that can’t…

    Ann Smarty/ Search Engine Watchin How To's- 17 readers -
  • Businesses Use Data to Improve Online Customer Service (Report)

    … Data has become a crucial factor for doing business online, and many see analytics as the path to better customer service. Personalization leads to higher conversion and engagement, but how does it impact the quality of customer service? Forbes Insights and SAS surveyed 357 senior executives worldwide, and their responses point to how…

    AllFacebook- 16 readers -
  • 20 Key Factors Impacting E-Commerce Consumer Behavior

    …, speed, payment, security, abandonment, returns, customer service, live chat, reviews, testimonials, customer engagement, mobile, coupons and discounts, shipping, loyalty programs, social media, social responsibility, and retail. Here are some key E-Commerce Consumer Behavior Statistics: 93% of consumers consider visual appearance to be a factor…

    Douglas Karr/ Marketing Technology Blogin Social- 47 readers -
  • 11 Ways to Increase the ROI of Your Content Marketing

    … on the first engagement, but they may be ready to engage with you down the road. Email nurturing is the best way to keep in contact with them and they’ll reach out when they’re ready! Be sure to download my latest Ebook written for Meltwater, How to Map Your Content to Unpredictable Customer Journeys, for a more in-depth look at writing content that will increase your return on marketing investment. © 2015 DK New Media. …

    Douglas Karr/ Marketing Technology Blogin Social Content- 20 readers -
  • The Changing Face Of Using Live Chat For Conversion

    … Live chat software isn’t anything new in the online world, but it’s still something that can be extremely valuable to customers and (as you’re about to find out…) for conversion. Making a phone call disrupts workflow—and often involves sitting on hold—and email response times can be slow, whereas live chat is fast and more personal. But when…

    The Daily Egg- 12 readers -
  • 9 Ecommerce Strategies to Optimize Sales

    …. Conversion Tip #1: Free Shipping The most common reason visitors abandon a purchase is shipping cost. Your solution? Offer your customers free shipping, and clearly state that benefit on your site. 39% of customers would purchase enough to get free shipping. In addition, a study by Compete states that: 93% of online buyers would be encouraged…

    The Daily Eggin Paid Search Display EMail- 22 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 16 readers -
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