• 7 Automated Customer Service Solutions for Merchants

    …]7 for specific pricing information. 3. Loop: Real-time guest engagement and reporting Designed for the restaurant, retail, hospitality, and event industries, Loop is a “mobile dialogue and insight” solution that relies heavily on text engagement. Customers can make service requests, queries, and complaints through the web, email, text, mobile…

    Stephanie Miles/ Street Fightin Social- 14 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … and businesses to the Messenger Platform page for further information: Send/Receive API: This new capability includes the ability to send and receive text, images and rich bubbles with calls to action. Generic message templates: We think people prefer to tap buttons and see beautiful images, rather than learn a new programming language to interact…

    David Cohen/ AllFacebookin Social Facebook- 29 readers -
  • Case Study: SMB Marketing Firm Uses Chat App to Convert Clicks to Leads

    …. With the goal of retaining and converting more leads for his agency, Akwei went in search of a product he could use to connect with website visitors in real-time. Through general brand awareness, he already knew about LivePerson — a vendor that helps businesses connect with customers through chat, voice, and content delivery on websites, social media…

    Stephanie Miles/ Street Fight- 17 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
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