• 7 Automated Customer Service Solutions for Merchants

    …]7 for specific pricing information. 3. Loop: Real-time guest engagement and reporting Designed for the restaurant, retail, hospitality, and event industries, Loop is a “mobile dialogue and insight” solution that relies heavily on text engagement. Customers can make service requests, queries, and complaints through the web, email, text, mobile…

    Stephanie Miles/ Street Fightin Social- 7 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … receipts, shipping notifications and live automated messages, all by interacting directly with the people who want to get them. He added that starting Tuesday, all developers and businesses can build bots for Messenger and submit them for approval, and a developer blog post outlined the three main capabilities, as well as directing developers…

    David Cohen/ AllFacebookin Social Facebook- 18 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 14 readers -
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