Liveperson

  • 7 Automated Customer Service Solutions for Merchants

    … and streamlines the way merchants handle customer service. Business owners can manage and track customer requests through the platform with features like “Smart Rules,” real-time email notifications, and automatic round robin smart ticket assignments. The platform also includes self-service tools that customers can use to find their own answers…

    Stephanie Miles/ Street Fightin Social- 8 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … are: 1-800-Flowers Bank of America Burger King/Tim Hortons Business Insider CNN eBay Expedia Fandango Great Western Railway/Conversocial HealthTap HP LivePerson Mic Operator OwnerListens Philz Coffee Poncho Rogers Salesforce Shopify Sonar Spark Central Spring Staples StubHub theScore Thrillist ToyTalk Twilio UNICEF Zalando Zendesk Zingle Readers: What uses can you think of for bots for the Messenger Platform? F8 2016: Facebook Messenger Partners …

    David Cohen/ AllFacebookin Social Facebook- 22 readers -
  • Case Study: SMB Marketing Firm Uses Chat App to Convert Clicks to Leads

    …. With the goal of retaining and converting more leads for his agency, Akwei went in search of a product he could use to connect with website visitors in real-time. Through general brand awareness, he already knew about LivePerson — a vendor that helps businesses connect with customers through chat, voice, and content delivery on websites, social media…

    Stephanie Miles/ Street Fight- 12 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
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