• When to Ban Social Media Trolls and Prevent Harassment

    … X sucks. I hate their widgets!”) and the person does not respond to attempts to engage, you can mute the offender. And if they are tagging you by name and/or pestering the brand while ignoring your attempt to assist them, you can filter out their mentions by shadow-blocking them using available software solutions. If your brand is being attacked…

    AllFacebookin Social Facebook Twitter- 38 readers -
  • 5 Ways Brands Can Connect With Social Media Messaging

    … interactions and enhance customer experiences by blurring boundaries between the physical and digital realms. Messaging is about to change the world: Which brands will reap the rewards? Stay true to your brand While it’s useful that Messenger (for example) offers canned replies for brands, it’s important to humanize chat—especially when a customer…

    AllTwitterin Social Facebook Twitter- 36 readers -
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