Local Merchants

  • How Should SMBs Respond to Complaints on Social Media?

    … be exaggerations or inaccuracies, but in the heat of a bad customer experience, those can happen. If something is a complete lie it should be dealt with by addressing the lie, reporting it to the hosting site, and in extreme cases, taking legal action.” (Adi Bittan, OwnerListens) 4. Act quickly “Ideally, you respond in real-time while the consumer…

    Stephanie Miles/ Street Fightin Social How To's- 9 readers -
  • 6 Click-to-Text Tools for Local Businesses

    … on the website widget to text message the business. Instaply gives merchants the option to setup auto messages, and they can generate insights about what consumers are looking for by tracking the messages they receive. They can also integrate Instaply’s “TaaS” (text-as-a-service) with their existing mobile apps. 2. Zipwhip: Sending and receiving texts from…

    Stephanie Miles/ Street Fight- 17 readers -
  • 6 Local Directories Every VSB Should Be On

    … owners who want to create an internet presence, local directories have become a stop-gap solution. Small businesses can usually get listed in top directories without having their own websites and without paying a dime. Having a claimed listing on a directory site ensures that potential customers will find accurate business information when they search…

    Stephanie Miles/ Street Fightin Google- 11 readers -
  • 5 Hyperlocal Q&A Services That Connect Merchants to Customers

    … targeting one step further and giving merchants an organic way to connect with consumers who are primed and ready to convert. Location-based Q&A apps give local merchants a way to join ongoing conversations and reach out with individual support to people nearby who are searching for their products or services. These platforms aren’t strictly…

    Stephanie Miles/ Street Fightin Social- 8 readers -
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