Main Street Hub

    • Openings and New Hires at Placed, Main Street Hub and Apptus

      Every two weeks, Geoff Michener covers some of the latest job changes taking place in this dynamic industry. (Plus, scroll down for jobs on offer now.) Changed jobs, or have one you’d like to list? Click here to send us tips and job openings! Main Street Hub Hires COO Main Street Hub recently welcomed Jeff Mosler as the company’s new Chief Operating Officer.

      Geoff Michener/ Street Fight- 12 readers -
  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues with products…

    Stephanie Miles/ Street Fightin Social How To's- 12 readers -
  • 7 Automated Customer Service Solutions for Merchants

    …, managers can thank customers who’ve “checked in” or posted about their businesses on social media. They can also respond to customer inquiries on popular review sites like Yelp. The company’s Basic plan costs $299 per month. 6. LivePerson: Messaging between consumers and businesses Although LivePerson is known as a live chat platform for websites…

    Stephanie Miles/ Street Fightin Social- 17 readers -
  • 6 Full-Service Social Media Management Firms

    …, they need to have a professional handle the job. Twenty-nine percent of SMBs already are dedicating between five and 24 hours to social media management per week, spending an average of $845 per month on the channel. Rather than increasing the time they spend on social as their budgets go up, more business owners are opting to pay for full-service…

    Stephanie Miles/ Street Fightin Social- 9 readers -
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