Main Street Hub

  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 8 readers -
  • 7 Automated Customer Service Solutions for Merchants

    … and streamlines the way merchants handle customer service. Business owners can manage and track customer requests through the platform with features like “Smart Rules,” real-time email notifications, and automatic round robin smart ticket assignments. The platform also includes self-service tools that customers can use to find their own answers…

    Stephanie Miles/ Street Fightin Social- 8 readers -
  • 6 Full-Service Social Media Management Firms

    …, they need to have a professional handle the job. Twenty-nine percent of SMBs already are dedicating between five and 24 hours to social media management per week, spending an average of $845 per month on the channel. Rather than increasing the time they spend on social as their budgets go up, more business owners are opting to pay for full-service…

    Stephanie Miles/ Street Fightin Social- 8 readers -
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