Main Street Hub

  • How Should SMBs Respond to Complaints on Social Media?

    … Wooden suggestion boxes that were once commonplace on local business countertops have largely been replaced with public forums like Yelp and Facebook, where customers can air their grievances in a very public way. According to a recent survey by Sprout Social, social media is now the first place consumers turn when they have issues…

    Stephanie Miles/ Street Fightin Social How To's- 10 readers -
  • 7 Automated Customer Service Solutions for Merchants

    … away from the hundreds of other tasks they juggle on a daily basis. Here are seven examples of platforms that businesses can use to stay on top of their customer service issues. 1. HappyFox: Help desk software for small businesses HappyFox offers help desk software designed for small businesses. The platform automates common business processes…

    Stephanie Miles/ Street Fightin Social- 14 readers -
  • 6 Full-Service Social Media Management Firms

    … that companies with “planned” social strategies were two times more likely to experience growth, so there’s no doubt that full-service social media management is a vertical worth exploring. Here are six firms operating in the space right now. 1. Main Street Hub: Data-driven decisions on social spending Main Street Hub is a full-service marketing…

    Stephanie Miles/ Street Fightin Social- 8 readers -
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