Main Street Hub

  • How Should SMBs Respond to Complaints on Social Media?

    … that you do in fact respond to each and every complaint.” (Trevor Sumner, LocalVox) 5. Don’t make up excuses “Customers can see right through you. Tell the truth about what went wrong. Sometimes, nothing is wrong and it’s just a bad fit of your product or policy. Simply state that. You want to be transparent because you want potential customers…

    Stephanie Miles/ Street Fightin Social How To's- 8 readers -
  • 7 Automated Customer Service Solutions for Merchants

    … Street Hub: Extending customer service online Main Street Hub is a full-service marketing automation and CRM platform that gives businesses a way to extend their customer service online. Main Street Hub will update and maintain an SMB’s profile, including writing messaging and responding to customer reviews or complaints. Without lifting a finger…

    Stephanie Miles/ Street Fightin Social- 10 readers -
  • 6 Full-Service Social Media Management Firms

    …, they need to have a professional handle the job. Twenty-nine percent of SMBs already are dedicating between five and 24 hours to social media management per week, spending an average of $845 per month on the channel. Rather than increasing the time they spend on social as their budgets go up, more business owners are opting to pay for full-service…

    Stephanie Miles/ Street Fightin Social- 8 readers -
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