Medallia

Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Posts about Medallia
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … dissatisfied customers with Loop Messenger, a one-on-one instant messaging platform that connects customers and merchants. In addition to answering questions and resolving disputes, merchants can push offers through the platform. Merchants can contact Loop for custom pricing. 4. Bazaarvoice: Encourage advocacy from customers Bazaarvoice provides user…

    Stephanie Miles/ Street Fight- 11 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there’s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses…

    Stephanie Miles/ Street Fightin Mobile- 10 readers -
  • My Picks for NewCo Silicon Valley

    … am – Xapo. I’m fascinated by the bitcoin story, and the impact many smart folks claim is coming thanks to the blockchain. Xapo founder’s and CEO promises a “bit coin deep dive” in his NewCo session, and I’m all in to learn more. Runner up: HealthTap, Science Exchange, and Survey Monkey. Oh, and City of Palo Alto. What a time slot! 12 pm – Citi…

    John Battelle's Search Blogin Google Facebook- 8 readers -
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