Medallia

Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Posts about Medallia
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … gets an SMS number to post on signage and their website or social media accounts, and customers can message that number with questions or complaints at any time. They can also connect with the business via WhatsApp or Facebook Messenger. Pricing for OwnerListens starts at $10 per month. 6. Medallia: Understand customer feedback in real-time Large…

    Stephanie Miles/ Street Fight- 15 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there’s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses…

    Stephanie Miles/ Street Fightin Mobile- 14 readers -
  • My Picks for NewCo Silicon Valley

    … Ventures. Very large companies have been coming to the Valley for decades, eager to figure out how to learn and invest in innovation. Citi has embraced this idea for some time, but I’ve never seen how it’s Venture arm works, and I’m eager to learn. Runners Up: Mightybell and Cloudera. 2 pm – Medallia. I am a sucker for any company that has at its core…

    John Battelle's Search Blogin Google Facebook- 10 readers -