Medallia

Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Posts about Medallia
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 11 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … privately, before those customers have time to start posting negative reviews on sites like Yelp. Merchants receive texts from their customers through an iPhone app or the ListenPort dashboard, and they can set up auto-responders to reply immediately when there isn’t time to personally respond. Of course, personal responses generate more favorable…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -
  • My Picks for NewCo Silicon Valley

    … a waitlist, and past history shows that the waitlist does clear more often than not. Evening: The VIP Kickoff. This is an invitation only event, but readers of this site can get in by purchasing a VIP ticket here. The kickoff is a celebration of NewCos (we’ll have five or six presenting quick overviews of their sessions), and in each city we pick…

    John Battelle's Search Blogin Google Facebook- 8 readers -
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