Medallia

Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Posts about Medallia
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … it is to continue acquiring new ones. Using hyperlocal technology, vendors are helping small and mid-size merchants zero in on unhappy guests and giving them a way to make all of their customers feel heard. Here are six examples of platforms that merchants can try. 1. ListenPort: Resolve customer issues via SMS ListenPort is a business intelligence tool…

    Stephanie Miles/ Street Fight- 12 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    … to build “hyper-targeted” mobile marketing campaigns. 6. Medallia: Better understand the customer experience. Medallia offers businesses software for better understanding the experience that customers are having inside their stores. Merchants can capture information from customers in the moment, using SMS, survey URLs, QR codes, mobile app…

    Stephanie Miles/ Street Fightin Mobile- 11 readers -
  • My Picks for NewCo Silicon Valley

    … Ventures. Very large companies have been coming to the Valley for decades, eager to figure out how to learn and invest in innovation. Citi has embraced this idea for some time, but I’ve never seen how it’s Venture arm works, and I’m eager to learn. Runners Up: Mightybell and Cloudera. 2 pm – Medallia. I am a sucker for any company that has at its core…

    John Battelle's Search Blogin Google Facebook- 9 readers -
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