Medallia provides Software-as-a-Service (SaaS) Customer Experience Management (CEM) and Enterprise Feedback Management (EFM) software and services to hospitality, retail, financial services, high-tech, and business-to-business (B2B) companies in the United States and internationally.
Posts about Medallia
  • 6 Tools SMBs Can Use to Identify Dissatisfied Customers

    … questions or post complaints. These issues can then be addressed by the business owner, other customers, or even brand manufacturers. Because the content appears on the merchant’s website, it can be moderated and it also helps with search engine optimization. Businesses can contact Bazaarvoice for pricing details. 5. OwnerListens: Respond to negative…

    Stephanie Miles/ Street Fight- 9 readers -
  • 6 Platforms Merchants Can Use for Real-Time Customer Interaction

    Online reviews are big bucks for small business owners. Roughly two-thirds of Americans read online reviews before shopping at businesses, and 86% say negative reviews have influenced their buying decisions. Although there’s no sure-fire way for local merchants to ensure that every customer is a satisfied customer, there are things that businesses can do to decrease the chances ...

    Stephanie Miles/ Street Fight- 8 readers -
  • My Picks for NewCo Silicon Valley

    … We’re more than halfway through the NewCo festival season, with Amsterdam, San Francisco, Detroit, New York, and London/UK behind us, and Silicon Valley, Boulder, and Los Angeles coming up. Next up is Silicon Valley, which goes off Oct. 21 – 23, centered on the axis of Palo Alto. This year’s Silicon Valley festival is a pilot – Silicon Valley…

    John Battelle's Search Blogin Google Facebook- 7 readers -