• How to Deliver High-Quality Social Customer Service (Report)

    … the past two years. Additionally, Sprint saw a 31 percent increase in customer-service requests through Facebook Messenger as compared to public Facebook posts, so behaviors are clearly changing. 52 percent of customers have switched service providers within the past year because of poor customer service, and millennials are even more likely…

    AllFacebookin Social Twitter How To's- 13 readers -
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