Negative Reviews

    • Respond to Negative Reviews Online in 6 Steps

      When you get a negative review online, it can feel like the worst thing that’s ever happened to your business. Any local business owner who’s earned a less-than-shining review online knows what happens ...

      Dex Media- 11 readers -
  • Information Generation: Reaching Millennials with a Data-Driven Approach

    … tailored purchasing recommendations for that user. And there’s no reason your business can’t tap into this type of data analytics, even if you run a brick-and-mortar operation. For example, we developed an algorithm with nearly 1,000 variables that helps car dealers understand the types of vehicles that their customers are most likely to buy…

    Marketing Technology Blog- 27 readers -
  • Poor Customer Service is Hurting Your Marketing ROI

    … will not purchase from a company with negative reviews Tweet This!. To improve your customer service overally, JitBit recommends that companies improve the interaction between service employees and customers, provide better training to avoid incompetent staff, and provide a consistent experience across all customer service channels – that includes…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
  • Who Is Setting the Tone for Your Online Reputation?

    … Online reputation is a big subject that’s only getting bigger. We have already seen in the last few years that having lots of positive reviews and feedback around your business can encourage business… and that, conversely, even a single bad review can damage it (big time). With Google placing more and more trust in review sites, and local…

    Randy Milanovic/ KAYAK ONLINE MARKETING BLOG - 16 readers -
  • How Bad Reviews Can Benefit Your Business

    … of the imagination, suggesting that you encourage, solicit, or manufacture bad reviews for your business. That would be crazy. All I’m saying is that, rather than sweat the occasional negative comment, you should take advantage of it and use it as an opportunity to show your customers just how awesome your business can be. A few negative reviews will lend…

    Chris Irby/ Dex Mediain How To's- 13 readers -
  • Living in Terror of Negative Reviews?

    … let’s elaborate on what you can do to protect your reputation. First, we’ll discuss how to handle negative reviews or mentions online. Blue Hat Marketing local SEO service recently shared their suggested process in How to Deal with Negative Reviews: Don’t become defensive Investigate internally Engage in open communication Find…

    Gail Gardner/ Growmap- 21 readers -
  • Restaurant Offering Discount for Negative Yelp Reviews

    … to the Harvard study, which shows evidence that there is a correlation between star increases and bumps in revenue, “for every star increase, restaurants see an uplift in revenue between five and nine percent.” The study actually says businesses with a one-star rating can expect a decrease in revenue from 5-9%. Clearly, there are some exceptions…

    Pierre Zarokian/ Search Engine Journal- 11 readers -
Get the top posts daily into your mailbox!
More from around the web