Negative Reviews

  • The most effective ways to respond to negative reviews

    … Customer reviews are one of the most important pieces of your marketing campaign, and research has indicated they may have significant impact on your ranking in search. In fact, 84% of consumers trust an online review as much as they would a personal referral. However, not all reviews are positive. At some point throughout the history of your…

    Amanda Disilvestro/ Search Engine Watch- 23 readers -
  • Respond to Negative Reviews Online in 6 Steps

    … When you get a negative review online, it can feel like the worst thing that’s ever happened to your business. Any local business owner who’s earned a less-than-shining review online knows what happens next… you begin fighting the overwhelming urge to respond immediately and right the wrong you’ve been dealt. Note: In some instances, it [...] Read More... The post Respond to Negative Reviews Online in 6 Steps appeared first on Dex Media. …

    Dex Media- 12 readers -
  • Information Generation: Reaching Millennials with a Data-Driven Approach

    … percent of 18-34 year-olds seek out opinions from others before purchasing, according to research from Mintel. And while a business owner may cringe at the thought of public-facing negative comments, online reviews provide an opportunity to get unfiltered, honest feedback about what your customers think of their experiences. Mine the reviews on sites…

    Marketing Technology Blog- 33 readers -
  • Poor Customer Service is Hurting Your Marketing ROI

    … Jitbit, a help desk platform, has produced this infographic with statistics that clearly paint the picture the impact of poor customer service on a business. Companies continue to treat poor customer service as they did years ago… when customers used to only complain to the business or to a small circle of friends. But that’s not the reality…

    Douglas Karr/ Marketing Technology Blog- 20 readers -