Net Promoter Score

Net Promoter is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Posts about Net Promoter Score
    • Get the Most Out of Your ORM With this Tool

      Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either make or break your SEO so it is r ...

      SEO Hacker Blog- 10 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … it, you’ve got some work to do. Perhaps you need more screenshots or recordings to help them. You may even want to monitor chat support requests on article pages or apply call tracking software with different numbers to call so you can monitor article performance. Time to Resolution – Helpdesk software and CRM both allow you to track support…

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

    AllTwitterin Social Facebook Twitter How To's- 17 readers -
  • 5 Shifts to Fix Your Social Media Metrics

    … behavior that really matters, like website visits, lead generation, sales (especially in an e-comm environment), and even important loyalty/retention measures like lift in Net Promoter Score. 3. Merchandise Your Social Metrics Reports You’re not creating social media reports for yourself, typically. You should probably already know what’s going…

    Jay Baer/ Convince and Convertin Social Facebook Twitter YouTube- 13 readers -
  • Dynamic Remarketing Showcases a Vast Range of Products for IndiaMART

    … million products. This has significantly increased the satisfaction level of users and even increased its Net Promoter Score. After completing the dynamic remarketing set-up in just three weeks, IndiaMART started running dynamic ads with a manual bid strategy focused on clicks. Within a few weeks it had enough conversion history to change the bid…

    Think with Googlein Paid Search- 2 readers -
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