Net Promoter Score

Net Promoter is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Posts about Net Promoter Score
  • Get the Most Out of Your ORM With this Tool

    … Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either…

    SEO Hacker Blog- 17 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … abstract concepts to capture and measure. Satisfaction is often in the eye of the beholder, and if you’re using a tool like a survey, you’re relying on self-reported data that presents only one side of the story. In addition, “success” is multi-faceted: A customer may be happy overall, but there may be some hidden deal-breakers that are hurting your retention metrics. Ritika Puri, Salesforce. Here’s an infographic from Salesforce, Keep Them Happy: How to Make Your Customer Satisfaction Scores Skyrocket: © 2016 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 35 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … possibilities for customer service on its platform and isn’t shy about it. Since Twitter’s launch in 2006, brands have used the platform as a marketing method, and they are growing to more frequently use it as a customer-service tool, too. Customer Feedback Tool: Social networks are known for generating unsolicited feedback (which is great…

    AllTwitterin Social Facebook Twitter How To's- 23 readers -
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