Net Promoter Score

Net Promoter is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Posts about Net Promoter Score
  • Get the Most Out of Your ORM With this Tool

    …. However, it is actually simpler to straight up ask them for what they want, of course not in a literal sense. The most convenient tool for this job is Qeryz. What is Qeryz? Qeryz is an on-site survey tool for webmasters. It is essentially a tool that gives your website’s visitors a voice – and trust me, that voice will make a difference. Knowing…

    SEO Hacker Blog- 11 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 27 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … new ways for communicating. Chat bot application-programming interface: In early April, Facebook granted businesses access to its chat bot API, which allows brands to create bots for Messenger. With an increasing number of customers turning to Facebook’s messaging application to engage with brands, these bots allow companies to keep up…

    AllTwitterin Social Facebook Twitter How To's- 20 readers -
  • 5 Shifts to Fix Your Social Media Metrics

    … on, because you’re managing the social media program day-to-day. Instead, the reports are for other people in your organization, all of whom have tons of OTHER things that they care about beyond social media. Consequently, the reports you create need to be merchandised the same way you’d merchandise a sweet sport coat in the front window of Brooks…

    Jay Baer/ Convince and Convertin Social Facebook Twitter YouTube- 15 readers -
  • Dynamic Remarketing Showcases a Vast Range of Products for IndiaMART

    … million products. This has significantly increased the satisfaction level of users and even increased its Net Promoter Score. After completing the dynamic remarketing set-up in just three weeks, IndiaMART started running dynamic ads with a manual bid strategy focused on clicks. Within a few weeks it had enough conversion history to change the bid…

    Think with Googlein Paid Search- 2 readers -
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