Net Promoter Score

Net Promoter is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Posts about Net Promoter Score
  • Get the Most Out of Your ORM With this Tool

    … Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either…

    SEO Hacker Blog- 11 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 22 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

    AllTwitterin Social Facebook Twitter How To's- 20 readers -
  • 5 Shifts to Fix Your Social Media Metrics

    … On the social media consulting side of our business at Convince & Convert, my team and I are frequently called in to advise companies on how to improve and enhance their social media metrics. These scenarios vary based on company size and type (as well as their social media activities), but typically I find 5 areas where social media metrics…

    Jay Baer/ Convince and Convertin Social Facebook Twitter YouTube- 14 readers -
  • Dynamic Remarketing Showcases a Vast Range of Products for IndiaMART

    … million products. This has significantly increased the satisfaction level of users and even increased its Net Promoter Score. After completing the dynamic remarketing set-up in just three weeks, IndiaMART started running dynamic ads with a manual bid strategy focused on clicks. Within a few weeks it had enough conversion history to change the bid…

    Think with Googlein Paid Search- 2 readers -
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