Net Promoter Score

Net Promoter is a management tool that can be used to gauge the loyalty of a firm's customer relationships. It serves as an alternative to traditional customer satisfaction research and claims to be correlated with revenue growth.
Posts about Net Promoter Score
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 13 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

    AllTwitterin Social Facebook Twitter How To's- 16 readers -
  • 5 Shifts to Fix Your Social Media Metrics

    … a percentage of overall time spent in social to each channel. You may need to track your time to figure this out accurately, but you’ll want something like this: Facebook = 27%, Twitter = 18%, Pinterest = 10%, Youtube = 10%, Instagram = 15%, Linkedin = 20%. Now you know your approximate costs per month, per channel. You can then determine how well…

    Jay Baer/ Convince and Convertin Social Facebook Twitter YouTube- 9 readers -
  • Dynamic Remarketing Showcases a Vast Range of Products for IndiaMART

    … million products. This has significantly increased the satisfaction level of users and even increased its Net Promoter Score. After completing the dynamic remarketing set-up in just three weeks, IndiaMART started running dynamic ads with a manual bid strategy focused on clicks. Within a few weeks it had enough conversion history to change the bid…

    Think with Googlein Paid Search- 2 readers -
Get the top posts daily into your mailbox!