Nps

  • Get the Most Out of Your ORM With this Tool

    … Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either…

    SEO Hacker Blog- 17 readers -
  • It Pays to Provide Customer Service via Twitter (Report)

    … people privately share their opinions after a service interaction. Businesses can collect CSAT and NPS (net promoter score) data that can be compared across traditional service channels. Set expectations about being responsive. Twitter has a new support indicator and message button, which allow businesses to help people understand when they can expect…

    David Cohen/ AllTwitterin Social Twitter- 20 readers -
  • Interview: Rudy Nadilo on Research and Data Visualization

    … Rudy Nadilo is the innovative President of Dapresy North America. Dapresy is a Swedish marketing research technology provider that has made radical improvements in the way market researchers report on data via online dashboards. During his career, Rudy has been a leading force in advancing the marketing research industry by revolutionizing…

    Douglas Karr/ Marketing Technology Blog- 28 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 36 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … new ways for communicating. Chat bot application-programming interface: In early April, Facebook granted businesses access to its chat bot API, which allows brands to create bots for Messenger. With an increasing number of customers turning to Facebook’s messaging application to engage with brands, these bots allow companies to keep up…

    AllTwitterin Social Facebook Twitter How To's- 23 readers -
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