Nps

  • Get the Most Out of Your ORM With this Tool

    … Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either…

    SEO Hacker Blog- 14 readers -
  • It Pays to Provide Customer Service via Twitter (Report)

    … people privately share their opinions after a service interaction. Businesses can collect CSAT and NPS (net promoter score) data that can be compared across traditional service channels. Set expectations about being responsive. Twitter has a new support indicator and message button, which allow businesses to help people understand when they can expect…

    David Cohen/ AllTwitterin Social Twitter- 18 readers -
  • Interview: Rudy Nadilo on Research and Data Visualization

    … to data visualization that enables real-time business decisions. About Dapresy’s Data Visualization and Business Intelligence Platform Dapresy‘s platform enables companies to transform their data into market and customer intelligence to quickly take action. Users can easily create and deploy visually compelling KPI dashboards for visual business…

    Douglas Karr/ Marketing Technology Blog- 27 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 32 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    …), but with Twitter’s new update, brands can privately request feedback from customers, as well. Using traditional NPS (Net Promoter Score) and CSAT (Customer Satisfaction) methods, companies can request customers to participate in surveys housed within Twitter. What’s more, that data can be easily stored on Twitter, and customer-service reps are able to follow…

    AllTwitterin Social Facebook Twitter How To's- 23 readers -
  • Study: Brand Content Drives Massive Brand Lift

    …: If you can produce content good enough to compel a reader to subscribe to your newsletter, they’re likely to have a good opinion of your brand even if they don’t click your emails regularly. We also wanted to gauge these ratings against a couple of benchmarks: our competitors in the SaaS content marketing space (Kapost, NewsCred, Opal, Percolate…

    The Content Strategistin EMail Content- 22 readers -
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