Nps

  • Get the Most Out of Your ORM With this Tool

    … Just getting it out there – this isn’t a product review. It’s an article on understanding how to take advantage of Net Promoter Score or NPS using Qeryz – a free customer feedback survey tool. Basically speaking, ORM or Online Reputation Management is one of the most important aspects of SEO. Depending on how you handle your ORM, it can either…

    SEO Hacker Blog- 10 readers -
  • It Pays to Provide Customer Service via Twitter (Report)

    … times more willingness to pay for monthly wireless plans than those that started with positive tweets. Aspect Research found that consumers perceive Twitter as “significantly less frustrating” than other customer-service channels , even preferring it slightly more than in-person interactions. Wayne Huang of Twitter’s research team added in a blog…

    David Cohen/ AllTwitterin Social Twitter- 10 readers -
  • Interview: Rudy Nadilo on Research and Data Visualization

    … packaged goods, advertising, product management and marketing research. Rudy has served as CEO, marketing director, technologist, motivator and turnaround expert, as well as the sales force behind the sales teams where he has been engaged. Here’s our interview with Rudy where we discuss the Research Revolution and introduce Dapresy’s unique approach…

    Douglas Karr/ Marketing Technology Blog- 16 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … them to solve the problem without the need for escalation. Once you get these metrics in place, you can advance your sophistication by monitoring your customer loyalty using a combination of your customer satisfaction score (CSAT), Net Promoter Score (NPS), and Customer Effort Score (CES). Customer satisfaction is one of the toughest, most…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … direction. However; it’s not a nail in the coffin by any means. The truth of the matter is that brands hold the power when it comes to bringing social customer service to new platforms. All it takes is a little bit of creativity. Elizabeth Clor is the senior director of marketing at customer intelligence platform Clarabridge. Image courtesy of Shutterstock. …

    AllTwitterin Social Facebook Twitter How To's- 17 readers -
  • Study: Brand Content Drives Massive Brand Lift

    … more likely to purchase software and services from our competitors. On a scale of 1–10, how likely are you to recommend Contently to a friend or colleague? This question is meant to calculate your brand’s net promoter score (NPS). It’s a simple calculation that factors in the number of users who are promoters (9–10 rating) versus detractors (0–6…

    The Content Strategistin EMail Content- 21 readers -
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