Nps

  • Get the Most Out of Your ORM With this Tool

    …. However, it is actually simpler to straight up ask them for what they want, of course not in a literal sense. The most convenient tool for this job is Qeryz. What is Qeryz? Qeryz is an on-site survey tool for webmasters. It is essentially a tool that gives your website’s visitors a voice – and trust me, that voice will make a difference. Knowing…

    SEO Hacker Blog- 11 readers -
  • It Pays to Provide Customer Service via Twitter (Report)

    … people privately share their opinions after a service interaction. Businesses can collect CSAT and NPS (net promoter score) data that can be compared across traditional service channels. Set expectations about being responsive. Twitter has a new support indicator and message button, which allow businesses to help people understand when they can expect…

    David Cohen/ AllTwitterin Social Twitter- 12 readers -
  • Interview: Rudy Nadilo on Research and Data Visualization

    … to data visualization that enables real-time business decisions. About Dapresy’s Data Visualization and Business Intelligence Platform Dapresy‘s platform enables companies to transform their data into market and customer intelligence to quickly take action. Users can easily create and deploy visually compelling KPI dashboards for visual business…

    Douglas Karr/ Marketing Technology Blog- 21 readers -
  • 6 Key Performance Metrics for Customer Satisfaction

    … was some very angry customers who had to repeatedly call back in order to find a resolution. If you are going to monitor your customer satisfaction with regard to customer service and customer support, here are 6 key performance metrics you should begin measuring now: Hold Time – The amount of time customers spend on hold. Your customer service…

    Douglas Karr/ Marketing Technology Blog- 27 readers -
  • How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

    AllTwitterin Social Facebook Twitter How To's- 20 readers -
  • Study: Brand Content Drives Massive Brand Lift

    … associations, brand trust, likelihood to purchase, and net promoter score. Engaged subscribers had a net promoter score nearly 3x that of unengaged subscribers. On average, engaged subscribers rated our brand an 8.12 on a scale of 1 to 10, double that of our SaaS competitors (which ranged from 2.37 to 3.54), and on par with how they rated The New York…

    The Content Strategistin EMail Content- 22 readers -
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