• Groove: Helpdesk Ticketing for Support Teams

    … profile next to any ticket. Live Chat – Two-step SnapEngage or Olark live chat integrations to keep your chats in Groove and support your customers in real-time. CRM – Link Groove to Highrise, Batchbook, Nimble, Zoho or Capsule and get easy access to in-depth customer information from your CRM, viewable right next to each ticket. If that’s…

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 14 readers -