Online Survey

  • How to Interpret Your Survey Data and Make Smart Business Decisions

    … When you conduct an online survey, it’s important to have a plan in place to interpret your results. After all, what good is collecting feedback from your customers if you’re not going to be able to use it? With so much going on, it can be difficult to find the time to sit down and review your results. But if you’re not taking the time…

    Constant Contactin How To's- 6 readers -
  • How to Decide What Types of Questions to Use in Your Surveys

    … enjoy the most about your visit today?” Or, you might inquire, “Why have you used our services in the past, but are no longer using them today?” Open-ended questions give your customers the opportunity to: Use their words to give you feedback Reveal the strength of their opinions Phrase their comments and feedback in a way that you did…

    Constant Contactin How To's- 6 readers -
  • A Simple Approach to Conducting Customer Research

    … of your own? Conducting research and collecting feedback is a valuable exercise for small businesses who want to: Understand the causes of a problem Improve an experience, product, or service Assess customer needs and expectations Determine receptivity of new products or services You can conduct this research offline, through face-to-face…

    Constant Contactin EMail- 10 readers -