Positive Complaints

  • Interview: Jay Baer on Hug Your Haters

    … handle customer complaints in a modern, mobile world. Widespread adoption of smartphones and social media has fundamentally altered the science of complaints. Critics of companies – haters – can now express their displeasure in seconds, in public, with no interpersonal friction. This trend has resulted in an overall rise in complaints, and a belief…

    Douglas Karr/ Marketing Technology Blogin Social- 12 readers -