Ravi Shuckle

  • How to Handle Customer Complaints Via Social Media

    …. In fact, when you don’t have the answer, referring your customers to an external resource or even another company’s product or service is actually a good thing. Rather than reduce trust, this actually increases it. Your customers will appreciate that you’ve gone the extra mile to help solve their problem. For example, a Gaylord Opryland hotel customer…

    Social Media Examinerin Social How To's- 14 readers -
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