Screen Pop

In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system Extended information derived from one of the above.
Posts about Screen Pop
  • Through the Google lens: search trends October 3-9

    … concierge. Open the Google app and say “Ok Google, show me restaurants near my hotel” to see a variety of options. When you find the one you like, you can say “Ok Google, make a reservation there for 7 p.m.” If the restaurant is on OpenTable, you’ll see a reservations screen pop up with the details already filled out—no need to waste time on the phone when you could be enjoying your time off! Posted by Emily Wood, Managing Editor, who searched this week for [attendance hardly strictly bluegrass] and [matilda musical] …

    Emily Wood/ The Official Google Blogin Google Twitter- 4 readers -
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