Screen Pop

In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system Extended information derived from one of the above.
Posts about Screen Pop
  • Through the Google lens: search trends October 3-9

    … and Mark Frost will write nine episodes of the murder mystery for a limited run on Showtime. If you’re one of those people who’s like, “Laura Palmer, who?” don’t fret—the new episodes won’t be on the air until 2016, so you have plenty of time to catch up with Agent Dale Cooper between now and then. Finally, former Cosby Show and Disney channel…

    Emily Wood/ The Official Google Blogin Google Twitter- 4 readers -
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