Screen Pop

In call centers that provide integration between a telephone system and an agent's desktop (see CTI), a screen pop is a window or dialog box that autonomously appears on the desktop, displaying information for a call simultaneously sent to that agent's telephone.For inbound calls, the data displayed typically contains call information such as: Caller ID (CID) Automatic number identification (ANI) Dialed Number Identification Service (DNIS) Information entered from an Interactive voice response (IVR) system Extended information derived from one of the above.
Posts about Screen Pop
  • Through the Google lens: search trends October 3-9

    … decades, “Red Bull gives you wings” has been the energy drink company’s slogan. This week, Red Bull agreed to pay more than $13 million after settling a U.S. lawsuit accusing the drink maker of false advertising claims. The plaintiffs argued that Red Bull’s ad campaigns claim the drink gives people special energy benefits. Scientific reports, however…

    Emily Wood/ The Official Google Blogin Google Twitter- 4 readers -
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