Sdl Cx Survey

  • Failed Customer Experiences Are Destroying Your Marketing

    … SDL performed a survey to explore where the single or most prominent points of customer experience (CX) failure and success happen with customers and the impacts to the business. Perhaps the scariest result of this survey is that SDL found that many users that suffered from a bad customer experience actively tried to disparage the company every…

    Douglas Karr/ Marketing Technology Blog- 10 readers -