Service Desk

A Service Desk is a primary IT service for in IT service management (ITSM) as defined by the Information Technology Infrastructure Library (ITIL). It is intended to provide a Single Point of Contact ("SPOC") to meet the communication needs of both Users and IT employees. But also to satisfy both Customer and IT Provider objectives. "User" refers to the actual user of the service, while "Customer" refers to the entity that is paying for service.
Posts about Service Desk
  • How to Implement a Knowledge Base Solution

    … of a Kbase solution called ServiceDesk Plus recently produced this infographic – How to Build an Effective Helpdesk Knowledge Base that provides six key steps in implementing an effective knowledge base strategy in your organization: Keep your KBase up-to-date by nominating a knowledge base manager who owns the entire lifecycle of Kbase articles…

    Douglas Karr/ Marketing Technology Blogin How To's- 23 readers -