Service Level Agreements

A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); various data rates; throughput; jitter; or similar measurable details.
Posts about Service Level Agreements
  • How to Get Legal to Say ‘Yes’ to Your Content Marketing

    …—marketers submit their content, then wait and pray without knowing whether their ideas will pass inspection or not. Sometimes, marketers don’t even know the name of the person reviewing their content. Get to know your legal team! Talk to them about your project plans, and ask them what their biggest pet peeves are in the review process. Make them a part…

    The Content Strategistin Content Twitter How To's- 8 readers -
  • 10 Reasons Why You Should Have Your Website Externally Monitored

    … the way it should is not a failure for a Web-hosting company. Second, providers don't really care about informing their clients about every single downtime, especially in the case of Service Level Agreements (SLA) specifying penalties for not reaching agreed uptime levels (commonly 99.8-99.9%). It's good to be able to verify uptime reports delivered…

    MarketingProfsin Google Facebook- 11 readers -