Service Level Agreements

A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); various data rates; throughput; jitter; or similar measurable details.
Posts about Service Level Agreements
  • How to Get Legal to Say ‘Yes’ to Your Content Marketing

    … turnaround times for different kinds of content. Legal teams often confront a long queue of content for review, and prioritizing which content gets reviewed first is a constant organizational challenge. So it’s important to set expectations for when your marketing content needs to go live—especially if reviewers are used to print lead times that are several…

    The Content Strategistin Content Twitter How To's- 7 readers -
  • 10 Reasons Why You Should Have Your Website Externally Monitored

    … the way it should is not a failure for a Web-hosting company. Second, providers don't really care about informing their clients about every single downtime, especially in the case of Service Level Agreements (SLA) specifying penalties for not reaching agreed uptime levels (commonly 99.8-99.9%). It's good to be able to verify uptime reports delivered…

    MarketingProfsin Google Facebook- 10 readers -
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