Service Level Agreements

A service-level agreement (SLA) is a part of a service contract where a service is formally defined. In practice, the term SLA is sometimes used to refer to the contracted delivery time (of the service or performance). As an example, Internet service providers and telcos will commonly include service level agreements within the terms of their contracts with customers to define the level(s) of service being sold in plain language terms. In this case the SLA will typically have a technical definition in terms of mean time between failures (MTBF), mean time to repair or mean time to recovery (MTTR); various data rates; throughput; jitter; or similar measurable details.
Posts about Service Level Agreements
  • 10 Reasons Why You Should Have Your Website Externally Monitored

    … also monitor its key functionalities, such as a contact form, login form, or shopping cart. 7. You will detect an unauthorized interference to your website's files One of the most useful features of website monitoring systems is verifying file checksum and comparing it with its reference. Because of that functionality, if anyone unauthorized…

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