• Groove: Helpdesk Ticketing for Support Teams

    … profile next to any ticket. Live Chat – Two-step SnapEngage or Olark live chat integrations to keep your chats in Groove and support your customers in real-time. CRM – Link Groove to Highrise, Batchbook, Nimble, Zoho or Capsule and get easy access to in-depth customer information from your CRM, viewable right next to each ticket. If that’s…

    Douglas Karr/ Marketing Technology Blog- 12 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 14 readers -
  • Bring the Power of Real Time Chat to Twitter with the SnapEngage app for Hootsuite

    … SnapEngage, the popular live chat application, is now available in Hootsuite. The SnapEngage integration enables joint customers to easily invite Twitter users into private real time chats, so your chat team can quickly resolve customer support issues before they escalate. Decrease your email ticket volume, help customers faster, and increase…

    Hootsuitein Social- 9 readers -
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