Snapengage

  • Groove: Helpdesk Ticketing for Support Teams

    … If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software comes…

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • Bring the Power of Real Time Chat to Twitter with the SnapEngage app for Hootsuite

    … SnapEngage, the popular live chat application, is now available in Hootsuite. The SnapEngage integration enables joint customers to easily invite Twitter users into private real time chats, so your chat team can quickly resolve customer support issues before they escalate. Decrease your email ticket volume, help customers faster, and increase…

    Hootsuitein Social- 10 readers -
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