Snapengage

  • Groove: Helpdesk Ticketing for Support Teams

    … If you’re an inbound sales team, customer support team, or even an agency you recognize quickly how prospect and customer requests can get lost in the tidal wave of emails that each person receives online. There has to be a better means of collecting, assigning, and tracking all open requests to your company. That’s where help desk software…

    Douglas Karr/ Marketing Technology Blog- 26 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 16 readers -
  • Bring the Power of Real Time Chat to Twitter with the SnapEngage app for Hootsuite

    … Support Team uses SnapEngage to Boost Customer Satisfaction Hootsuite’s customer support activity has grown exponentially since our humble beginnings in 2009. With groups in Vancouver, London, and Bucharest, our support team now works around the clock to help customers on social media, delivering about 1500 Tweets per week from our main support…

    Hootsuitein Social- 15 readers -
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