• Groove: Helpdesk Ticketing for Support Teams

    … base. Groove Support Ticket Integrations Widget – Groove’s support widget ensures that customers always know how to get in touch, and it can be customized to feel like a seamless part of your site. API – Use our API to pull customer data from your internal CMS, billing app, or any other 3rd party software, and see it in your customer’s…

    Douglas Karr/ Marketing Technology Blog- 22 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • Bring the Power of Real Time Chat to Twitter with the SnapEngage app for Hootsuite

    … SnapEngage, the popular live chat application, is now available in Hootsuite. The SnapEngage integration enables joint customers to easily invite Twitter users into private real time chats, so your chat team can quickly resolve customer support issues before they escalate. Decrease your email ticket volume, help customers faster, and increase…

    Hootsuitein Social- 12 readers -