Social Customer Support

  • What Twitter’s Upcoming DM Character Limit Increase Means For Brands

    … times that amount into a single Direct Message! The character limit update is one of several improvements made to Twitter DMs this year. In March, Twitter introduced the ability for users to receive DMs from anyone regardless of their follower status. This made it even easier for customers to reach out to Twitter accounts that enabled this option…

    Hootsuite- 13 readers -
  • 7 Reasons Why we Use Social Media for Customer Service

    … Earlier today we looked at an American Express study that suggested that less than 5 percent of users prefer social media for customer service enquiries. However, while it may not be the first port of call, social is still an increasingly popular touchpoint for customers looking for a response from brands, with many turning to Twitter and Facebook after first connecting via their preferred channel (for example, email). But why? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitterin Social- 4 readers -
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