Social Customer Support

  • What Twitter’s Upcoming DM Character Limit Increase Means For Brands

    …, and do so privately if they wanted. And while Twitter has no plans to change the length of public Tweets, these updates to Direct Messages will help brands better connect with their customers. We’re excited about this update and the new communication opportunities between users on Twitter. The good news for Hootsuite users? The increased DM…

    Hootsuite- 14 readers -
  • 7 Reasons Why we Use Social Media for Customer Service

    … Earlier today we looked at an American Express study that suggested that less than 5 percent of users prefer social media for customer service enquiries. However, while it may not be the first port of call, social is still an increasingly popular touchpoint for customers looking for a response from brands, with many turning to Twitter and Facebook after first connecting via their preferred channel (for example, email). But why? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitterin Social- 4 readers -
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