Social Customer Support

  • What Twitter’s Upcoming DM Character Limit Increase Means For Brands

    … As more and more people reach out to businesses on social channels, it’s key to have a streamlined process for dealing with questions or feedback. It’s a win-win for companies and their customers: according to a recent stat, 71 percent of people who experience a quick and effective response on social media are likely to recommend that company…

    Hootsuite- 15 readers -
  • 7 Reasons Why we Use Social Media for Customer Service

    … Earlier today we looked at an American Express study that suggested that less than 5 percent of users prefer social media for customer service enquiries. However, while it may not be the first port of call, social is still an increasingly popular touchpoint for customers looking for a response from brands, with many turning to Twitter and Facebook after first connecting via their preferred channel (for example, email). But why? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitterin Social- 4 readers -