Social Media Crisis

  • 5 Steps for Responding to a Social Media Crisis

    … to delete it. However, you should not delete any followers’ comments or responses to the material; only delete the material itself. I’ll discuss this in more detail in the next step, but for now, just focus on deleting the original post. Also keep in mind that nothing on the Internet can ever be permanently deleted. If your post riled enough…

    Inside Facebookin Social- 13 readers -
  • How to Recover From a Negative Social Media Update

    … a negative social media update. #1: Determine Whether to Delete the Post Whenever you discover a questionable post on your social media account, the first step in crisis management is to assess the situation. No matter the extent of your account hack or blunder, you will have to do some damage control. Just remember deleting the post will not make…

    Social Media Examinerin Social How To's- 19 readers -
  • How to Survive a Social Media Crisis

    …. If their displeasure gains a following and momentum, a social media storm or crisis is imminent. Brands should prepare for social media crises by doing the following: Think about the possible reactions and consequences of a campaign. Decide on responses to negative feedback and consider using a cross-channel approach (i.e., respond with short messages…

    Erin Feldman/ Vocus Blogin Social How To's- 2 readers -
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