Social Media Crisis

    • Social Media Crisis? No Problem When You Plan Ahead!

      I’m pretty sure that you have heard of the many companies that have experienced social media disasters. The various channels that are available these days offer a lot of opportunities, but also many pitfalls. And, those dangers are a big factor in the reasoning behind a complete avoidance of social media by many major companies.

      Ask Aaron Leein Social- 11 readers -
  • 5 Steps for Responding to a Social Media Crisis

    … to delete it. However, you should not delete any followers’ comments or responses to the material; only delete the material itself. I’ll discuss this in more detail in the next step, but for now, just focus on deleting the original post. Also keep in mind that nothing on the Internet can ever be permanently deleted. If your post riled enough…

    Inside Facebookin Social- 16 readers -
  • How to Recover From a Negative Social Media Update

    … a negative social media update. #1: Determine Whether to Delete the Post Whenever you discover a questionable post on your social media account, the first step in crisis management is to assess the situation. No matter the extent of your account hack or blunder, you will have to do some damage control. Just remember deleting the post will not make…

    Social Media Examinerin Social How To's- 21 readers -
  • How to Handle a Social Media Crisis

    … Have you ever had to deal with a social media crisis? Do you have a crisis plan? In the age of social media, even the slightest predicament can quickly gain momentum and get out of control. If you are prepared, it’s much easier to manage your company’s reputation and come through a crisis unharmed. In this article I’ll share four tips on how…

    Sofie De Beule/ Social Media Examinerin Social How To's- 13 readers -
  • Best Practices in Recovering From a Social Media Mistake

    …. For the unprepared, a plummeting reputation awaits. However, audience forgiveness can be quite readily attained if you start to put plans in place now, just in case the unthinkable ever happens. Sandra Fathi, President at Affect, indicates that when a social media crisis strikes, you literally only have a matter of minutes to respond. Fathi outlines the following…

    Kerry Butters/ GetResponse Blogin Social EMail Twitter- 15 readers -
  • How to Survive a Social Media Crisis

    …. If their displeasure gains a following and momentum, a social media storm or crisis is imminent. Brands should prepare for social media crises by doing the following: Think about the possible reactions and consequences of a campaign. Decide on responses to negative feedback and consider using a cross-channel approach (i.e., respond with short messages…

    Erin Feldman/ Vocus Blogin Social How To's- 2 readers -
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