Social Media Crisis

  • Social Media Crisis? No Problem When You Plan Ahead!

    …, with the right planning in place, social media is nothing to be scared of. And, you will find that any crisis that occurs on Facebook and Twitter can be turned into a positive. In today’s guide, I’m going to run through some of the big issues that can occur on social media. I will also talk you through how to prepare your social media team to deal…

    Ask Aaron Leein Social- 11 readers -
  • 5 Steps for Responding to a Social Media Crisis

    … from your audience. The bottom line is that mistakes happen, and sometimes those mistakes will lead to a social media crisis, putting your brand in a vulnerable and difficult position. Some crises are so intense that it seems you may never recover, but countless major national brands have faced social chaos and emerged gracefully. If you find…

    Inside Facebookin Social- 19 readers -
  • How to Recover From a Negative Social Media Update

    … a negative social media update. #1: Determine Whether to Delete the Post Whenever you discover a questionable post on your social media account, the first step in crisis management is to assess the situation. No matter the extent of your account hack or blunder, you will have to do some damage control. Just remember deleting the post will not make…

    Social Media Examinerin Social How To's- 24 readers -
  • How to Handle a Social Media Crisis

    Have you ever had to deal with a social media crisis? Do you have a crisis plan? In the age of social media, even the slightest predicament can quickly gain momentum and get out of control. If you are prepared, it’s much easier to manage your company’s reputation and come through a crisis unharmed. In this article I’ll share four tips on how to effectively deal with a social media crisis.

    Sofie De Beule/ Social Media Examiner- 19 readers -
  • Best Practices in Recovering From a Social Media Mistake

    …. For the unprepared, a plummeting reputation awaits. However, audience forgiveness can be quite readily attained if you start to put plans in place now, just in case the unthinkable ever happens. Sandra Fathi, President at Affect, indicates that when a social media crisis strikes, you literally only have a matter of minutes to respond. Fathi outlines the following…

    Kerry Butters/ GetResponse Blogin Social EMail Twitter- 19 readers -
  • How to Survive a Social Media Crisis

    Hacked Twitter accounts. Capitalizing on a national or international tragedy or historical event. Disgruntled employees on a rampage. Automated replies. All factors in social media crises. How to survive when one occurs? As with any kind of literal storm, preparation is the first line of defense. Brands have to understand they are in the publishing space.

    Erin Feldman/ Vocus Blog- 3 readers -
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