Social Media Crisis

  • Social Media Crisis? No Problem When You Plan Ahead!

    …, with the right planning in place, social media is nothing to be scared of. And, you will find that any crisis that occurs on Facebook and Twitter can be turned into a positive. In today’s guide, I’m going to run through some of the big issues that can occur on social media. I will also talk you through how to prepare your social media team to deal…

    Ask Aaron Leein Social- 11 readers -
  • 5 Steps for Responding to a Social Media Crisis

    … Social media is a volatile place. What moves people to action one day might bore them the next, and what’s seen as funny and tasteful to one person might be seen as objectionable to another. The reactions of your followers are difficult to predict, and your posting activity is controlled by humans, so no matter how hard you try, you’re going…

    Inside Facebookin Social- 17 readers -
  • How to Recover From a Negative Social Media Update

    … a negative social media update. #1: Determine Whether to Delete the Post Whenever you discover a questionable post on your social media account, the first step in crisis management is to assess the situation. No matter the extent of your account hack or blunder, you will have to do some damage control. Just remember deleting the post will not make…

    Social Media Examinerin Social How To's- 21 readers -
  • How to Handle a Social Media Crisis

    … Have you ever had to deal with a social media crisis? Do you have a crisis plan? In the age of social media, even the slightest predicament can quickly gain momentum and get out of control. If you are prepared, it’s much easier to manage your company’s reputation and come through a crisis unharmed. In this article I’ll share four tips on how…

    Sofie De Beule/ Social Media Examinerin Social How To's- 16 readers -
  • Best Practices in Recovering From a Social Media Mistake

    …. For the unprepared, a plummeting reputation awaits. However, audience forgiveness can be quite readily attained if you start to put plans in place now, just in case the unthinkable ever happens. Sandra Fathi, President at Affect, indicates that when a social media crisis strikes, you literally only have a matter of minutes to respond. Fathi outlines the following…

    Kerry Butters/ GetResponse Blogin Social EMail Twitter- 17 readers -
  • How to Survive a Social Media Crisis

    …. If their displeasure gains a following and momentum, a social media storm or crisis is imminent. Brands should prepare for social media crises by doing the following: Think about the possible reactions and consequences of a campaign. Decide on responses to negative feedback and consider using a cross-channel approach (i.e., respond with short messages…

    Erin Feldman/ Vocus Blogin Social How To's- 2 readers -
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