Social Media Crisis Management

  • How to Recover From a Negative Social Media Update

    … a negative social media update. #1: Determine Whether to Delete the Post Whenever you discover a questionable post on your social media account, the first step in crisis management is to assess the situation. No matter the extent of your account hack or blunder, you will have to do some damage control. Just remember deleting the post will not make…

    Social Media Examinerin Social How To's- 24 readers -
  • How to Handle a Social Media Crisis

    … media crisis never seems to reach an end. Continue monitoring the events and relevant notifications after a crisis. #4: Own Your Mistakes First and foremost, when a social media crisis is caused internally, take full responsibility for the issue, even if you’re not the one to blame. Put together a well thought-out public statement, and share…

    Sofie De Beule/ Social Media Examinerin Social How To's- 17 readers -
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