Social Media Crm

  • 4 Steps to Implementing a Social CRM Strategy

    … Are you using social media to improve your customer service? Is your current Customer Relationship Management process inefficient? A fine-tuned social customer service strategy increases customer engagement. In this article I’ll share four easy steps for developing a social CRM strategy. Why a Social Media CRM Strategy? Just about everybody…

    Marcela De Vivo/ Social Media Examiner- 33 readers -
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