Social Media Customer Service

  • How to Deliver Exceptional Social Media Customer Service

    … We have all seen the posts on social media from disgruntled customers ranting about a product or service that didn’t quite meet their expectations. Some luggage got lost as they made their way to a Hawaiian vacation, their food had a hair in it, or the latte they ordered had a temperature of 148 degrees rather than their desired 150. Small…

    Hootsuitein Social How To's- 15 readers -
  • Dethroning Content In Customer Service

    … experience, it’s very expensive to put on, especially when you do it in cities all over the world. Furthermore, I don’t recall buying a Coke that day. While KLM, on the other hand, has a much lower investment in social media than Coke does, they also have a much different approach to social media. Yes, they push content to their more than 9 million…

    Relevancein Content- 7 readers -
  • Social Media Customer Service 101 [INFOGRAPHIC]

    … their problems effectively solved via social media, with less than one in three firms utilising a dedicated customer service team to manage these channels. Check the visual below for a wealth of insights into using social media for customer service, which comes courtesy of West Interactive. (Source: West Interactive. Customer support image via Shutterstock.) …

    Shea Bennett/ AllFacebookin Social- 25 readers -
  • 26 Ways Brands Succeed With Social Media Marketing

    … something you can leave as-is for consistency or change regularly to showcase special events, promotions and even a change in season. Guitar Center posted a behind-the-scenes video on YouTube on November 10 to promote the Gaslight Anthem’s Guitar Center Sessions “all-new episode on November 14th at 9pm on DIRECTV’s AUDIENCE.” That same day…

    Debbie Hemley/ Social Media Examinerin Social Twitter- 35 readers -
  • 3 Ways to Use Social Media for Business

    … as someone who always has a great link to share and consistently gives out good information or advice. Share knowledge to become a trusted resource. Image: Shutterstock. When people view your social media feed as a resource, they’ll also view your own content as powerful and authoritative. This makes it much easier to share your own articles and views…

    Neil Patel/ Social Media Examinerin Social SEO Content Facebook Twitter- 27 readers -
  • 12 Steps to Social Media Marketing Success

    … The folks at BIGEYE, a creative services agency, have put together this infographic to assist companies in developing a successful social media marketing strategy. I really love the breakout of the steps but I also empathize that many companies don’t have all the resources to accommodate the demands of a great social strategy. The return…

    Douglas Karr/ Marketing Technology Blogin Social Facebook- 41 readers -
  • How to Deliver Outstanding Customer Service With Social Media

    … in a position to maintain relationships and earn a customer for life. What do you think? How do you use social media for positive customer service? Have you ever used social media to get a company’s attention? I would love to hear your thoughts in the comments below. Tweet Tags: customer experience, customer relationship, customer response, customer service, customer service experience, customer service strategy, customer service tip, rebekah radice, social media customer service, social media tactic …

    Rebekah Radice/ Social Media Examinerin Social- 32 readers -
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