Social Media Customer Service

  • How to Deliver Exceptional Social Media Customer Service

    … We have all seen the posts on social media from disgruntled customers ranting about a product or service that didn’t quite meet their expectations. Some luggage got lost as they made their way to a Hawaiian vacation, their food had a hair in it, or the latte they ordered had a temperature of 148 degrees rather than their desired 150. Small…

    Hootsuitein Social How To's- 12 readers -
  • Dethroning Content In Customer Service

    … is, by definition, a cost center. The Benefits Of Social Media Customer Service By now most companies have grasped the importance of social media in one way or another. Studies have shown that as many as half of a brand’s social audience is there because they want help with a product or service. Nowadays Hootsuite and JetBlue are all handling a good portion…

    Relevancein Content- 7 readers -
  • Social Media Customer Service 101 [INFOGRAPHIC]

    … their problems effectively solved via social media, with less than one in three firms utilising a dedicated customer service team to manage these channels. Check the visual below for a wealth of insights into using social media for customer service, which comes courtesy of West Interactive. (Source: West Interactive. Customer support image via Shutterstock.) …

    Shea Bennett/ AllFacebookin Social- 20 readers -
  • 26 Ways Brands Succeed With Social Media Marketing

    … lessons have you learned from brands on social media? Which of these tips will you use in your social media marketing? Share your comments and thoughts below. Tweet Tags: brands on social media, debbie hemley, facebook tactic, social media customer service, social media for business, social media hashtag, social media tactic, twitter tactic, video content, youtube tactic …

    Debbie Hemley/ Social Media Examinerin Social Twitter- 33 readers -
  • 7 Reasons Why we Use Social Media for Customer Service

    … Earlier today we looked at an American Express study that suggested that less than 5 percent of users prefer social media for customer service enquiries. However, while it may not be the first port of call, social is still an increasingly popular touchpoint for customers looking for a response from brands, with many turning to Twitter and Facebook after first connecting via their preferred channel (for example, email). But why? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitterin Social- 4 readers -
  • 3 Ways to Use Social Media for Business

    … personal attention, you risk your reputation. For example, Hasan Syad tweeted a complaint about British Airways’ customer service (and spent $1,000 to promote that tweet). Over 77,000 people saw it. The company’s response? “Twitter feed is open 0900-1700 GMT.” That’s not exactly the kind of customer service users expect from a multi–billion-dollar…

    Neil Patel/ Social Media Examinerin Social SEO Content Facebook Twitter- 21 readers -
  • 12 Steps to Social Media Marketing Success

    … The folks at BIGEYE, a creative services agency, have put together this infographic to assist companies in developing a successful social media marketing strategy. I really love the breakout of the steps but I also empathize that many companies don’t have all the resources to accommodate the demands of a great social strategy. The return…

    Douglas Karr/ Marketing Technology Blogin Social Facebook- 33 readers -
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