Social Media Customer Support

  • Social Media Customer Service 101 [INFOGRAPHIC]

    … Did you know that studies have shown that 59 percent of questions and complaints made to brands on Twitter go unanswered? When you learn that 72 percent of Twitter users expect a response, and 42 percent expect a response within the hour, that presents something of a disconnect. Indeed, only 36 percent of customers report having…

    Shea Bennett/ AllFacebookin Social- 22 readers -
  • 5 in 6 Social Messages Sent to Brands Are Ignored

    … Over the past year the number of social messages sent to brands has increased by a pretty staggering 77 percent. More specifically, customers are sending twice as many messages that actually require a response from brands. So: how many of those enquiries are being answered? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitter -