Social Media Customer Support

  • Social Media Customer Service 101 [INFOGRAPHIC]

    … their problems effectively solved via social media, with less than one in three firms utilising a dedicated customer service team to manage these channels. Check the visual below for a wealth of insights into using social media for customer service, which comes courtesy of West Interactive. (Source: West Interactive. Customer support image via Shutterstock.) …

    Shea Bennett/ AllFacebookin Social- 15 readers -
  • 5 in 6 Social Messages Sent to Brands Are Ignored

    … Over the past year the number of social messages sent to brands has increased by a pretty staggering 77 percent. More specifically, customers are sending twice as many messages that actually require a response from brands. So: how many of those enquiries are being answered? (more…) New Career Opportunities Daily: The best jobs in media. …

    Shea Bennett/ AllTwitter -
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