Social Media Monitoring Software

  • 4 Steps to Implementing a Social CRM Strategy

    … or publicly compensating those with negative comments may condition your customers to come to you with complaints and an expectation of a reward. Rather than publicly compensating a customer, do it privately, outside of social media. Offer to help resolve customer issues offline. #3: Choose Monitoring Software Once you’ve established where you’ll…

    Marcela De Vivo/ Social Media Examiner- 20 readers -
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