Social Media Monitoring Software

  • 4 Steps to Implementing a Social CRM Strategy

    …-related. This means that social media is an even more useful tool for CRM than it is for marketing! More recent surveys show that for over 40% of the polltakers, a quick resolution was the most important goal in a customer service exchange. For another 26%, having their problems resolved in a single interaction was paramount. I talked with Ashley…

    Marcela De Vivo/ Social Media Examiner- 35 readers -
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