Social Media Response

  • Starbucks, You Could Be Doing Social Better

    … loved seeing in a Tweet from Starbucks: We’re concerned, called the store manager. DM me so we can make it up to you. Jason It wouldn’t have been difficult to find the store, you can use the Starbucks app or their store locator: The Solution For Starbucks and any other company that is monitoring social media, here are the lessons learned…

    Douglas Karr/ Marketing Technology Blog- 11 readers -
  • How a Lack of Social Response is Hurting Your Business

    … got a real problem on our hands. In it’s most recent Sprout Social Index, they’ve calculated that 40 percent of messages need a response. And not surprisingly, 40 percent of customers leave a brand because of poor customer service. And on the reverse side, brands that engage with customers via social media earn an average of 33 points higher…

    Douglas Karr/ Marketing Technology Blogin How To's- 15 readers -