Socialbakers Engage

  • Will Facebook Messenger Chat Bots Replace Humans?

    … is trending heavily to private messages over public wall posts. Dutch airline KLM has been an early pioneer in using Facebook Messenger for business. KLM goes full-force on social, with a 200-employee team ready to respond to queries in 13 languages. In the first quarter of 2016, KLM handled roughly 35,000 private messages and 5,000 wall posts. But even…

    Justin Lafferty/ AllTwitterin Social Facebook- 38 readers -