Socially Devoted

  • Now Boarding on KLM: Facebook Messenger

    … KLM is the first airline partner to be integrated with Facebook Messenger. The airline has always been quick to embrace social media, enabling travelers to book tickets via Facebook and Twitter starting in February 2014 and often scoring well on Socialbakers’ Socially Devoted customer-service index. Facebook vice president of messaging…

    David Cohen/ AllFacebookin Social Facebook Twitter- 16 readers -
  • INFOGRAPHIC: Air Extreme Heating and Cooling Leads Facebook Engagement for December

    …, at 216,959,969. Walmart remained the top brand on the social network in terms of likes, with 32,264,604. Disney continued its reign as top media brand, with 12,421,387 likes. Air Extreme Heating and Cooling unseated Purina Veterinary Exchange as the leader in Facebook post engagement rate, at 43.35 percent. For the third consecutive month, Verizon Wireless was No. 1 on Socialbakers’ Socially Devoted list, with a score of 1,269. …

    David Cohen/ AllFacebookin Social Facebook- 16 readers -
  • INFOGRAPHIC: Mobile Battle Shifts to Facebook Engagement, as Sprint Edges T-Mobile USA

    … likes, at 185,229,851. Walmart remained the top brand on the social network in terms of likes, with 32,140,526. Disney continued its reign as top media brand, with 12,315,827 likes. For the second consecutive month, the top brand in terms of Facebook post engagement rate was Waggin’ Train Dog Treats, at 15.92 percent. Fellow mobile carrier Sprint dethroned T-Mobile USA on Socialbakers’ Socially Devoted list for September, with a score of 1,027.…

    David Cohen/ AllFacebookin Social Facebook- 4 readers -
  • INFOGRAPHIC: Telecommunications Companies on Facebook Are ‘Socially Devoted’ in 2Q

    … from the telecommunications sector. The exception was No. 1 KLM Royal Dutch Airlines. Telecommunications companies were asked nearly 500,000 questions and answered more than 80 percent of them. Indonesian telecommunications company Telkomsel responded to 89 percent of the more than 31,000 customer queries it received during the second quarter. Retailers also scored well, as did finance, airlines and industrial. …

    David Cohen/ AllFacebookin Social- 8 readers -