Soul Of Brands

  • Social Media’s Marked Effect on Customer Experience

    …. A Larger Reach In the days before social media, consumers might share negative buying experiences with a few family members, close friends, and coworkers. For companies, this was a manageable number to deal with. However, with the advent of Facebook and Twitter, angry consumers have a seemingly infinite number of people to regale with tales of horrid…

    Marketing Technology Blog- 18 readers -
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