• 4 Tools for Social Customer Service

    … paid plans, starting at $29 per month. #4: Social Studio Marketing Cloud Social Studio from Salesforce uses social listening to identify potential customer service issues. The tool integrates your brand’s social channels within its interface, and you get an incredible overview of what customers are saying to and about you. Being able to quickly…

    Social Media Examinerin Social- 11 readers -
  • Riffle: Get This Chrome Twitter Plugin Now!

    … I just wrote about my reignited love affair with Twitter and shared a couple great tools for managing your Twitter followers. Here’s another nice tool that I just discovered! Riffle by CrowdRiff is a Chrome Plugin that adds a Twitter dashboard pane that helps you identify and analyze information on the Twitter user. Riffle provides information…

    Douglas Karr/ Marketing Technology Blogin Social- 4 readers -
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