• Fake FTC Tech Support Shut Down by Real FTC

    … The Federal Trade Commission has gotten an injunction against a Florida man who claimed to be offering tech support services on behalf of the agency. “Since at least July 2016, Defendant Croft, who purports to run a technical support company called PC Guru Tech Support or PC Guru, has been deceptively marketing, advertising, promoting…

    Pace Lattin/ Performance Marketing Insider- 17 readers -
  • How To Handle Poor Customer Service

    … Many nights I stay up wondering why so many customers/potential customers seem to come in with a “chip on their shoulder” and what we can do to help restore their confidence. It seems that so many come in with the mindset that web hosting support is going to be subpar so their attitude from the […] The post How To Handle Poor Customer Service appeared first on Startup Hero. …

    Ryan Gray/ IMGRIND- 11 readers -
  • Facebook Updates Messenger Platform Policies, Speeds Up Review Policy

    … to users’ messages, as well as a test of subscription messaging for specific use cases. He wrote: Businesses and developers using the Send/Receive API will now have up to 24 hours to respond to a message initiated by a person in Messenger when using standard messaging. There is also an allowance to send one message after the 24-hour window. Each time…

    David Cohen/ AllTwitterin Facebook- 17 readers -
  • Social Media’s Marked Effect on Customer Experience

    … When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues…

    Marketing Technology Blog- 26 readers -
  • Helpshift: 20% of Users Seek Help in Apps They Use

    … of these users actually filed a support ticket after using a ‘specific self-service FAQ’ available within an app. In total, Helpshift estimated 95 percent of mobile apps lack an in-app channel for customers to receive support when they need it. In a statement, Abinash Tripathy, CEO and co-founder at Helpshift, commented: This data proves the value…

    AllTwitter- 21 readers -
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