Surveys And Feedback

  • How to Interpret Your Survey Data and Make Smart Business Decisions

    … When you conduct an online survey, it’s important to have a plan in place to interpret your results. After all, what good is collecting feedback from your customers if you’re not going to be able to use it? With so much going on, it can be difficult to find the time to sit down and review your results. But if you’re not taking the time…

    Constant Contactin How To's- 7 readers -
  • 5 Effective (and Cost Efficient) Ways to Reward Loyal Customers

    … to be the first to hear about new products and services. With email marketing software like Constant Contact, you can create a separate email list for people who sign up. The simple act of making customers feel like they are part of something exclusive can be a big help in building trust and loyalty with your audience. 3. Ask for customer feedback Everyone…

    Constant Contactin EMail Content- 28 readers -
  • How to Decide What Types of Questions to Use in Your Surveys

    … Crafting the perfect survey question isn’t just about what you ask; it’s also about how you ask the question. The types of questions you decide to use can have a major impact on the insight you’re able to gather, and could be the difference between an online survey that helps you make a more informed business decision and one that leaves you…

    Constant Contactin How To's- 15 readers -
  • 6 Critical Mistakes that Could Ruin Your Survey Results

    …? Make adjustments based on this feedback. 5. You make your surveys too long. It is always tempting to ask about everything that’s on your mind; however, your customers will appreciate if you keep the survey short (about 10-12 questions). If you are having trouble narrowing the scope of the survey, focus on just one or two business goals…

    Constant Contactin Social- 21 readers -
  • Getting Started with Toolkit

    … In this 25 minute presentation, we’ll introduce simple but effective marketing techniques for getting the most success from your efforts. Learn the art of creating and delivering campaigns that will get you measurable results. Come and familiarize yourself with the Constant Contact Toolkit as we take you step-by-step through the process…

    Constant Contactin Social EMail- 12 readers -
  • A Simple Approach to Conducting Customer Research

    … of your own? Conducting research and collecting feedback is a valuable exercise for small businesses who want to: Understand the causes of a problem Improve an experience, product, or service Assess customer needs and expectations Determine receptivity of new products or services You can conduct this research offline, through face-to-face…

    Constant Contactin EMail- 16 readers -
  • How to Turn Negative Feedback into a Positive for Your Business

    Getting negative comments on social media can feel like an attack on your small business. After all, you’ve put countless hours and endless energy into your business, so when someone criticizes your hard work in a public forum, it’s only natural to feel upset. Luckily, negative posts don’t have to be a crisis for your business.

    Cami Bird/ Constant Contact- 28 readers -
  • How to Use Customer Feedback to Improve Your Business

    … It has been said that customer feedback is one of the most valuable gifts a business can receive. Which is true, but sometimes collecting that feedback can be a challenge. Just ask, Scott Jangro and Damien Ambrose, founders of content marketing platform Shareist. Shareist participated in the pilot of the Constant Contact Small Business…

    Jason Fidler/ Constant Contact- 19 readers -
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