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The more sophisticated online and mobile experiences become, the more difficult is for people to prove their true identity — especially when it matters. It’s a problem for both banks and their customers. Not only does it put a dent in the customer experience, it presents fraud and privacy risks for both parties.
…. TD Bank had their ATMs talk to customers and give them gifts. Their “#TDThanksYou” video showing delighted people receiving extra cash, presents and flowers has more than 20 million views. The hashtag spread through social media. Transamerica has won awards for their efforts in newer social platforms. Gungormez said they’re active in Vine…