The Hatrix

  • Hug Your Haters – Book Interview Copy

    … advocacy always, and in every channel. It makes a bad situation better. Conversely, not answering a customer complaint decreases customer advocacy always, and in every channel. It makes a bad situation worse. Yet, one-third of complaints are still ignored. The signature data of the book is The Hatrix, the analysis of the two main types of haters…

    Heidi Cohen/ Heidi Cohen- 17 readers -