Touchpoints

A Touchpoint (contact point, customer contact, Moment of Truth, point of contact) describes the interface of a product, service or brand with customers/users, non-customers, employees and other stakeholders, before, during and after a transaction. This may be applied in business-to-business as well as business-to-consumer environments.
Posts about Touchpoints
  • 4 Tools to Get You Closer to Your Customers

    … an appointment. Learn more: Customer Journey Mapping for Small Business 2. Touchpoints and Moments of Truth Analysis Think of this as a complement or an alternative to customer journey mapping. Each moment that a customer sees your advertising or passes your store or looks over a bill is a touchpoint, one of many incidents that add up to a total…

    Jeff B. Copeland/ Dex Media- 19 readers -
  • How to Bring Your Relationship Building Strategy Offline

    … a face-to-face connection with the consumer, business partner or influencer that takes you beyond the fickle relationship built online. Why Offline Touchpoints Work Have you ever read “How To Win Friends And Influence People”? It is one of the most crucial marketing books ever released, even all these years later. It stresses the power of genuine…

    Ann Smarty/ Relevancein How To's- 14 readers -
  • (Dis)Content Marketing: How To Survive The Shakeout

    Content marketing. Heard of it? Whether B2C or B2B, content growth has obviously gone ballistic. Among everybody from mom-and-pop retailers to the biggest brands on the planet, content in all its many forms has been anointed king, whether it’s your blog, site content, viral video, e-book or any of the other multifold formats that fit under the umbrella of “content.

    Steve Dille/ Marketing Land- 21 readers -
  • 3 Content Marketing Trends to Rule Them All in 2015

    … of new leads and personalizing emails. Integrated Automation involves providing touchpoints where the consumer actually gets to connect with a human being: Phone calls, one-one-one sessions, Twitter chats, Google Hangouts, and sharing non-generic email addresses are just a few ideas. 2) Niche Marketing; Generalist Business You’ve heard this before…

    Ryan Hanley/ Content Warfare Blogin Content Twitter- 26 readers -
  • Five Tips for Writing Case Studies That Aren't Boring as Hell

    … that same information but present it in a more aesthetically pleasing way. Now the reader can become more involved in the piece and potentially recall the message more easily at a later date (remember, a case study is just one of several customer touchpoints). We see all types of visuals on the Web today. Consider including some in your case studies…

    MarketingProfs- 14 readers -
  • What’s Next for Content Marketing? You.

    … we’re really asking is, “What is our place in the future?” How do we prepare ourselves now so that we’re ready for whatever comes next? In a July 2014 Harvard Business Review article entitled “The Ultimate Marketing Machine,” three authors (who were all part of a larger study called Marketing2020) concluded that in order to meet the challenges…

    Robert Rose/ Content Marketing Institutein Content- 24 readers -
  • The 6 Most Important Things in Email Marketing for 2015

    …. It is almost the same effort to use professional email I wrote about picking the right touchpoints for email list growth before and there is even a template for that. The source is a big predictor for the quality of the list. Will list growth be recognized as a win? Not if your goals are only set in percentages. Open, click and conversion percentages…

    Jordie Van Rijn/ GetResponse Blogin EMail- 21 readers -
  • Communicating With Mobile Consumers in the ‘Experience Age’

    … to the customer journey. The power of big data offers brands a 360-degree view of the consumer, better equipping organizations to create more meaningful touchpoints. Companies have access to richer customer data, which is now able to track where, how and why consumers browse, buy and use products, enabling better and faster communication. In an effort…

    Street Fightin Social- 9 readers -
  • Five Options for Attribution Modeling With Analytics Engines

    …, you're accounting for all the different positions in the sales funnel and weighing them based on what you believe to be most important. For example, you may give 40% of the weight to first interaction, 40% to last click, and 20% to what happens in the middle. The key is it's showing every single touchpoint throughout the sales cycle. As you…

    MarketingProfs- 6 readers -
  • Top 20 Mobile Marketing Articles of 2014

    … not obvious to you yet — mobile matters. Now! Structural changes are happening with Google Search for mobile devices, and people are using this medium more than ever. Dr. Peter J. Meyers delves into an article to give us more information. When crafting your mobile strategy, you should be able to map out the possible touchpoints at every step…

    John Anyasor/ UpCity Daily Tipsin Paid Search Mobile- 14 readers -
  • Long Tail CTR Study: The Forgotten Traffic Beyond Top 10 Rankings

    … with search technology. Google’s results have also changed significantly over the last decade, going from a simple page of 10 blue links to a much richer layout, including videos, images, shopping ads and the innovative Knowledge Graph. We also know there are an increasing amount of touchpoints in a customer journey involving different channels…

    Moz Blogin Paid Search- 8 readers -
  • Marketing Technology Innovation Thrives In The Intersections

    … to the onboarding of new customers and ongoing customer retention campaigns. But this calls for new collaborations between the technologists configuring and operating these tools, the creative teams who know how to produce compelling programs in them, and the people who have responsibility for customer satisfaction and loyalty. Finance…

    Scott Brinker/ Marketing Land- 20 readers -
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