Twitter: Accounts & Profiles

  • Twitter officially opens direct messages to chatbots

    … that it has been toeing since last year. Last November, Twitter began testing options for some brands to automate their direct message conversations. It introduced welcome messages that would automatically greet people starting a DM thread with a brand’s Twitter account and added menus of pre-formatted reply buttons that people could tap to communicate…

    Marketing Landin Social Twitter- 24 readers -
  • Twitter adds keyword, hashtag, emoji blocking to curb abusive tweets

    … For years Twitter has had a harassment problem. While that doesn’t seem to have affected marketers’ opinions of Twitter, it could turn off regular users who don’t want to spend time on social network where people are free to fire slurs and other hateful words at them. So Twitter is giving people new options to police the tweets they see…

    Marketing Landin Social Twitter- 18 readers -