Twitter Customer Service

  • 3 Ways To Be a Better Listener on Twitter

    … the trouble of creating your own lists, you also have the option to tune in to other people’s lists. Just be aware that they will have total control of who is added and removed, and they could delete the list at any time. How do you listen on Twitter? Share your own tips in the comments below! …

    Lauren Dugan/ AllTwitterin Social Twitter- 17 readers -
  • How to Use Twitter Direct Messages for Customer Service

    …, creating a public record of your initial reply shows others that you respond to inquiries in a timely manner. Asking customers to direct message you lets everyone know you’re working to resolve the issue. Use Direct Messages Carefully The ability to send direct messages to Twitter users who have opted into the new feature is a tempting marketing…

    Social Media Examinerin Social Twitter How To's- 8 readers -
  • 5 Secrets of the Best Customer Service Twitter Accounts

    Many companies are turning to Twitter to provide customer service – not surprising, given that over 50 percent of Twitter users engage with brands on Twitter, and this same number believes that this is the best platform to reach a brand. So if you’re not using Twitter for customer service, you might want to start.

    Lauren Dugan/ AllTwitter- 22 readers -
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