Twitter Customer Service

  • 3 Ways To Be a Better Listener on Twitter

    … for the right terms. 2. Change your customer service mindset Listening to your customers can be tiring, but it is an essential aspect of any great business. And of course, you know this. But are you using all the tools available to you to really listen? For starters, you want to set up saved searches for your username, product name(s), CEO’s name…

    Lauren Dugan/ AllTwitterin Social Twitter- 16 readers -
  • How to Use Twitter Direct Messages for Customer Service

    … direct messages for customer service. How Twitter’s Direct Messages Work With Twitter’s recent updates, you can set up your account to receive direct messages from any Twitter users, whether or not you follow those users. Previously, direct messaging was impractical for customer service because you could only send direct messages to users who…

    Social Media Examinerin Social Twitter How To's- 7 readers -
  • 5 Secrets of the Best Customer Service Twitter Accounts

    … Many companies are turning to Twitter to provide customer service – not surprising, given that over 50 percent of Twitter users engage with brands on Twitter, and this same number believes that this is the best platform to reach a brand. So if you’re not using Twitter for customer service, you might want to start. There are a handful…

    Lauren Dugan/ AllTwitterin Social Twitter- 22 readers -
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