Twitter Customer Service

  • 3 Ways To Be a Better Listener on Twitter

    … for the right terms. 2. Change your customer service mindset Listening to your customers can be tiring, but it is an essential aspect of any great business. And of course, you know this. But are you using all the tools available to you to really listen? For starters, you want to set up saved searches for your username, product name(s), CEO’s name…

    Lauren Dugan/ AllTwitterin Social Twitter- 11 readers -
  • How to Use Twitter Direct Messages for Customer Service

    …? Do you use Twitter Direct Messages? Do you see users taking advantage of direct messages for social customer service? Are the increased risks for spam worth the benefits? Please share your thoughts in the comments below. Tags: customer service, tom van buren, twitter, twitter customer service, twitter direct message, twitter for business, twitter marketing …

    Social Media Examinerin Social Twitter How To's- 6 readers -
  • 5 Secrets of the Best Customer Service Twitter Accounts

    … Many companies are turning to Twitter to provide customer service – not surprising, given that over 50 percent of Twitter users engage with brands on Twitter, and this same number believes that this is the best platform to reach a brand. So if you’re not using Twitter for customer service, you might want to start. There are a handful…

    Lauren Dugan/ AllTwitterin Social Twitter- 22 readers -
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