• Twitter Debuts New Customer-Support Features for Brands

    … wrote in a blog post: We are committed to making Twitter the best place for people to talk to businesses. These features build on previously released direct message links and customer feedback cards to help businesses do better service on Twitter. Those have both had great success. On average, customer feedback requests receive a response more…

    David Cohen/ AllFacebookin Social Twitter- 12 readers -
  • Twitter Engage: Twitter’s Answer to Facebook Mentions

    … Celebrities, public figures and journalists have Facebook Mentions from Facebook, and starting Tuesday, they also have Twitter Engage from Twitter. Senior product manager Matt Dennebaum announced the launch of the new application in a blog post Tuesday, saying that at launch, it is only available for iOS users in the U.S. Much like Facebook…

    David Cohen/ AllTwitterin Social Twitter- 9 readers -
  • Facebook Groups: Facebook’s Newest Stand-Alone App

    … Facebook Groups app in a Newsroom post Tuesday, saying that the app is available in all countries, for iOS and Android. The new Facebook Groups app comes from the social network’s Facebook Creative Labs unit, which has spawned its other stand-alone apps — Rooms, Mentions, Slingshot and Paper. Zuckerberg said during the company’s most recent…

    David Cohen/ AllFacebookin Social- 6 readers -
  • Derek Jeter’s Final Season and Facebook

    … song played out on Facebook in a post on the Facebook Media blog. According to Shaw, more than 9.5 million Facebook users engaged in conversations related to Jeter from Sept. 1 through 25, with some celebrities, athletes and even former presidents using the social network’s Facebook Mentions application to do so. Shaw wrote: In February…

    David Cohen/ AllFacebookin Social Facebook- 3 readers -
  • Buzz Aldrin Lands at Facebook HQ

    … The second man to walk on the moon became one of the first users of the new Facebook Mentions application for public figures, and astronaut Buzz Aldrin also participated in a question-and-answer session at the social network's headquarters in Menlo Park, Calif., Friday. Aldrin also took a photo in the "anti-gravity" room at Instagram's offices…

    David Cohen/ AllFacebookin Social- 1 readers -
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