• Twitter Debuts New Customer-Support Features for Brands

    … that are displayed when users search for accounts, @mention them in tweets or communicate with them via direct messages. And businesses can choose to display their hours of availability, so Twitter users know when they are most likely to receive help. The direct message button will also be more prominent on those brands’ profiles. Businesses can…

    David Cohen/ AllFacebookin Social Twitter- 17 readers -
  • Twitter Engage: Twitter’s Answer to Facebook Mentions

    … Celebrities, public figures and journalists have Facebook Mentions from Facebook, and starting Tuesday, they also have Twitter Engage from Twitter. Senior product manager Matt Dennebaum announced the launch of the new application in a blog post Tuesday, saying that at launch, it is only available for iOS users in the U.S. Much like Facebook…

    David Cohen/ AllTwitterin Social Twitter- 15 readers -
  • Facebook Groups: Facebook’s Newest Stand-Alone App

    … earnings call that some 700 million Facebook users are using groups on a monthly basis. Product manager Shirley Sun introduced Facebook Groups in a Newsroom post: People use Facebook groups every day to stay in touch with family, collaborate on projects, plan trips and offer support to friends. Today, we’re introducing a new Facebook Groups app…

    David Cohen/ AllFacebookin Social- 12 readers -
  • Derek Jeter’s Final Season and Facebook

    … song played out on Facebook in a post on the Facebook Media blog. According to Shaw, more than 9.5 million Facebook users engaged in conversations related to Jeter from Sept. 1 through 25, with some celebrities, athletes and even former presidents using the social network’s Facebook Mentions application to do so. Shaw wrote: In February…

    David Cohen/ AllFacebookin Social Facebook- 5 readers -
  • Buzz Aldrin Lands at Facebook HQ

    … The second man to walk on the moon became one of the first users of the new Facebook Mentions application for public figures, and astronaut Buzz Aldrin also participated in a question-and-answer session at the social network's headquarters in Menlo Park, Calif., Friday. Aldrin also took a photo in the "anti-gravity" room at Instagram's offices…

    David Cohen/ AllFacebookin Social- 2 readers -
Get the top posts daily into your mailbox!