Usaa

The United Services Automobile Association (USAA) is a Texas-based Fortune 500 diversified financial services group of companies including a Texas Department of Insurance regulated reciprocal inter-insurance exchange and subsidiaries offering banking, investing, and insurance to people and families that serve, or served, in the United States military. At the end of 2013, there were 10.1 million members.USAA was founded in 1922 by a group of U.S. Army officers to self-insure each other when they were unable to secure auto insurance due to the perception that they were a high-risk group.
Posts about Usaa
  • Why banking’s ‘omnichannel’ dreams haven’t become reality

    … strategy, the ones that are nailing the “omnichannel” idea are now having to move along pretty quickly anyway as new technologies and, therefore, new experiences emerge, said Meriah Garrett, chief design officer at USAA. “Our members just expect us to be there wherever they are,” she said. “That’s not always in this pure mechanism of traditional…

    Digiday- 20 readers -
  • Inside USAA’s new 120-person Austin design studio

    … Finance giant USAA is ramping up its customer experience focus with a new design studio in Austin to house the 120 people it has focused on improving digital experiences. The goal is to make financial planning, applying for a mortgage or choosing insurance coverage as easy as ordering up an Uber or buying something off Amazon. “It’s time…

    Digiday- 24 readers -
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