Very Responsive To Messages

  • How Facebook, Twitter Updates Improve Customer Service

    … for continual support. Promoted responsiveness: Pages now allow brands to promote how responsive they are to messages. Companies that respond to 90 percent of inquiries within five minutes can add a “Very Responsive” badge to their page. Additionally, administrators may opt, instead, for a badge that states the average response time explicitly. Not only does…

    AllTwitterin Social Facebook Twitter How To's- 17 readers -
  • Facebook Updates Guidelines for Pages Messaging

    … of people to take the lead on monitoring and responding to messages. Keep in mind that if you are running ads with the “send message” call to action, you may receive quite a few messages from people. Set a response time to set expectations: Response times are notes that show up in the about section of your page and in the chat window when someone…

    David Cohen/ AllFacebookin Social Facebook- 16 readers -
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