• Brands: Your Online PR Crisis Is Your Fault (Report)

    … Reviews, feedback forms and public complaints are all information that brands can use to manage their reputations online. Sometimes brands respond well, but when a complaint or social engagement campaign turns into a digital public-relations disaster, it’s usually the brand’s fault. According to online media marketing company VisiBrain, there…

    Inside Facebookin Social- 17 readers -
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