Voice Of Customer

  • Smarter Survey Results and Impact: Abandon the Asker-Puker Model!

    … is a April 2011 post: The Difference Between Web Reporting And Web Analysis. With that as context, you can imagine how heart-broken I was when Jane shared the following visual from a study done by Econsultancy and Lynchpin. It contains the answers to the question which analytics skills are most in demand… Checkout the y-axis… what do you see…

    Avinash Kaushik/ Occam's Razor- 37 readers -
  • Suck Less | A Plea For User-Centric Design: Powered By You!

    … and in reports! Wait. What? Yes, I worry that Analysts, and Marketers, are spending too much time with their head buried in custom reports and advance segments and smart calculated metrics and strategic or tactical dashboards. Yes. They are all things I love and have repeatedly asked you to care for. But, perhaps I'm at fault for creating…

    Avinash Kaushik/ Occam's Razor- 31 readers -
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