• Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 16 readers -
  • Expand Customer Service with the WebsiteAlive App for Hootsuite

    … More and more people are using social media to connect with brands, but not every customer support issue or sales opportunity can be resolved in public with 140-character messages. With the WebsiteAlive app for Hootsuite, available now in the App Directory, your organization can easily invite customers from social media into private real-time…

    Hootsuitein Social- 17 readers -