Zendesk

Zendesk, inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs roughly 500 people and serves more than 40,000 customers in 140 countries.
Posts about Zendesk
  • Social Media’s Marked Effect on Customer Experience

    … When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues…

    Marketing Technology Blog- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … As expected, one of the highlights of Facebook’s F8 global developers’ conference in San Francisco Tuesday was the introduction of bots for its Messenger application. Vice president of messaging products David Marcus provided details on Facebook’s new Messenger Platform (Beta), which gives developers the ability to create bots, along…

    David Cohen/ AllFacebookin Social Facebook- 28 readers -
  • Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

    … together to create a superior customer experience. Thomas Enochs, VP of Customer Success at Chef Azuqua for Customer Success features over 40 application integrations, including FullContact, Gainsight, Marketo, Salesforce, Workfront and Zendesk, and 15 purpose-built workflows. At each stage in the customer journey, Azuqua lets business users connect…

    Marketing Technology Blog- 13 readers -
  • Integrations (and Metaservices) For The Win

    … noticing these integration-driven businesses, I saw them everywhere. Sure, Facebook and Google (and all the platforms) have been integrators forever, but they fail to solve more specific and/or bespoke problems inherent to individual use cases. Across online marketing, for example, tools like AppBoy, ZenDesk, and MailChimp lead with their metaservice…

    John Battelle's Search Blogin Facebook- 5 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • 5 Post-Conversion Strategies to Increase Customer Lifetime Value

    … as a marketer doesn’t stop after the initial conversion. If you’ve brought in qualified leads, the next step is to ensure that you have the systems in place to keep them happy – and convert them into repeat customers. In a study by Zendesk, consumers ranked quality (88%) and customer service (72%) as the two biggest drivers of customer loyalty…

    Marcus Taylor/ Unbouncein Facebook- 16 readers -
  • Six Ways Apps Can Help You Provide Excellent Customer Service

    … Skype, Google Talk, and other platforms, so your customers never feel disconnected and can receive in-person help when they need it most. 6. Apps help teams communicate better together Customer service apps make communication among teams fluid and seamless, so members can keep each other up to date. No aspect of business can thrive if employees…

    MarketingProfsin Social- 7 readers -
  • Month in Numbers: September 2014

    … be bucking the trend, or maybe I don’t have any friends? The poll also identified that only 19% of people would be more likely to open the emails if the internal content was more personalised but in contrast, 60% would be more likely to open the email if the subject line was personalised. 42% According to Zendesk 42% of customers feel that having…

    Charlotte Hardy/ Attacat of Edinburghin SEO Google- 6 readers -
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