Zendesk

Zendesk, inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs roughly 500 people and serves more than 40,000 customers in 140 countries.
Posts about Zendesk
  • Social Media’s Marked Effect on Customer Experience

    …. A Larger Reach In the days before social media, consumers might share negative buying experiences with a few family members, close friends, and coworkers. For companies, this was a manageable number to deal with. However, with the advent of Facebook and Twitter, angry consumers have a seemingly infinite number of people to regale with tales of horrid…

    Marketing Technology Blog- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … with access to the social network’s new Messenger Send/Receive API (application-programming interface), discovery tools and access to Wit.ai’s Bot Engine. Marcus elaborated on bots for the Messenger Platform in a Newsroom post: Bots can provide anything from automated subscription content like weather and traffic updates, to customized communications like…

    David Cohen/ AllFacebookin Social Facebook- 28 readers -
  • Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

    … together to create a superior customer experience. Thomas Enochs, VP of Customer Success at Chef Azuqua for Customer Success features over 40 application integrations, including FullContact, Gainsight, Marketo, Salesforce, Workfront and Zendesk, and 15 purpose-built workflows. At each stage in the customer journey, Azuqua lets business users connect…

    Marketing Technology Blog- 13 readers -
  • Integrations (and Metaservices) For The Win

    … noticing these integration-driven businesses, I saw them everywhere. Sure, Facebook and Google (and all the platforms) have been integrators forever, but they fail to solve more specific and/or bespoke problems inherent to individual use cases. Across online marketing, for example, tools like AppBoy, ZenDesk, and MailChimp lead with their metaservice…

    John Battelle's Search Blogin Facebook- 5 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • Numerics: An Integrated Widget Dashboard for iOS

    … Numberics allows iPhone and iPad users to create and customize their own integrated dashboards from a growing collection of third parties. Pick from hundreds of pre-designed widgets to build an overview of website analytics, social media engagement, project progress, sales funnels, customer support queues, account balances or even numbers from…

    Douglas Karr/ Marketing Technology Blogin YouTube- 14 readers -
  • 5 Post-Conversion Strategies to Increase Customer Lifetime Value

    … to almost halve their churn rate and double the lifetime value of their customers in just over a year. By measuring their managers on customer satisfaction KPIs, HubSpot increased their customer lifetime value (LTV on the graph above) by 215% in 15 months. Improving customer loyalty ultimately comes down to fulfilling your customers needs…

    Marcus Taylor/ Unbouncein Facebook- 17 readers -
  • Six Ways Apps Can Help You Provide Excellent Customer Service

    … service requires a focus on your clients' needs and an understanding of how to best help those clients. In customer service, the worst feeling is failing your client. Rather than putting clients through busy phone lines or giving delayed responses through emails, apps such as Zendesk (which handles tickets in the app) help customer service…

    MarketingProfsin Social- 7 readers -
  • Month in Numbers: September 2014

    … be bucking the trend, or maybe I don’t have any friends? The poll also identified that only 19% of people would be more likely to open the emails if the internal content was more personalised but in contrast, 60% would be more likely to open the email if the subject line was personalised. 42% According to Zendesk 42% of customers feel that having…

    Charlotte Hardy/ Attacat of Edinburghin SEO Google- 8 readers -
Get the top posts daily into your mailbox!
More from around the web