Zendesk, inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs roughly 500 people and serves more than 40,000 customers in 140 countries.
Posts about Zendesk
  • Social Media’s Marked Effect on Customer Experience

    … up spending 20% to 40% more with the company Tweet This!. (Bain & Company) 85% of fans of brands on Facebook recommend those brands to others. (Syncapse) [tweetthis hashtag="socialmedia marketing"]Consumers are 71% more likely to make a purchase based on social media referrals Tweet This! (Hubspot) Your customers have more reach…

    Marketing Technology Blog- 23 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    …, Messenger Links or Messenger user names. We’ve also focused on the ecosystem that developers use, enabling many platforms that have made it even easier to access Messenger tools, including Shopify, Twilio and Zendesk. And for businesses that already take advantage of using SMS for real-time communication–like when your food delivery is at your door…

    David Cohen/ AllFacebookin Social Facebook- 33 readers -
  • Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

    … together to create a superior customer experience. Thomas Enochs, VP of Customer Success at Chef Azuqua for Customer Success features over 40 application integrations, including FullContact, Gainsight, Marketo, Salesforce, Workfront and Zendesk, and 15 purpose-built workflows. At each stage in the customer journey, Azuqua lets business users connect…

    Marketing Technology Blog- 15 readers -
  • Integrations (and Metaservices) For The Win

    …, and posts on NewCos like MetroMile and Jack. But lately I’ve noticed a strong theme running through a number of interesting and successful businesses: Integrations. From Acxiom and sovrn (where I am a board member) to Slack, Gecko and Zapier (where I am a happy customer), these companies are thriving because they have built a platform based…

    John Battelle's Search Blogin Facebook- 7 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 16 readers -
  • 5 Post-Conversion Strategies to Increase Customer Lifetime Value

    … decrease in purchasing power and the opportunity cost of what we’ve just bought. It’s in this moment of dissonance that we can use the power of exceeding expectations to fire up our customer’s endorphins and make them feel happy again. An example of how exceeding expectations can help increase conversions A few years ago, I worked with a client…

    Marcus Taylor/ Unbouncein Facebook- 21 readers -
  • Six Ways Apps Can Help You Provide Excellent Customer Service

    … Skype, Google Talk, and other platforms, so your customers never feel disconnected and can receive in-person help when they need it most. 6. Apps help teams communicate better together Customer service apps make communication among teams fluid and seamless, so members can keep each other up to date. No aspect of business can thrive if employees…

    MarketingProfsin Social- 10 readers -
  • Month in Numbers: September 2014

    …. The first brands to be making a sponsored appearance on Instagram are Waitrose, Starbucks, Channel 4 and Cadbury. Some people are calling these ads ‘native advertising’ because of the so-called seamless integration of them into the Instagram experience. 6 million There are approximately 6 million 4G users in the UK, which accounts for 8% of all active…

    Charlotte Hardy/ Attacat of Edinburghin SEO Google- 10 readers -
Get the top posts daily into your mailbox!
More from around the web