Zendesk

Zendesk, inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs roughly 500 people and serves more than 40,000 customers in 140 countries.
Posts about Zendesk
  • Social Media’s Marked Effect on Customer Experience

    …. More consumers than ever are looking to communicate with brands via social media, and your company won’t be able to compete if you don’t join in. Every interaction matters, and ignoring customers is simply not an option — doing so will have a negative effect on customer experience, and in turn, hurt your bottom line. A Preferred Channel Do you know…

    Marketing Technology Blog- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    …, Messenger Links or Messenger user names. We’ve also focused on the ecosystem that developers use, enabling many platforms that have made it even easier to access Messenger tools, including Shopify, Twilio and Zendesk. And for businesses that already take advantage of using SMS for real-time communication–like when your food delivery is at your door…

    David Cohen/ AllFacebookin Social Facebook- 22 readers -
  • Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

    … together to create a superior customer experience. Thomas Enochs, VP of Customer Success at Chef Azuqua for Customer Success features over 40 application integrations, including FullContact, Gainsight, Marketo, Salesforce, Workfront and Zendesk, and 15 purpose-built workflows. At each stage in the customer journey, Azuqua lets business users connect…

    Marketing Technology Blog- 11 readers -
  • Integrations (and Metaservices) For The Win

    … and forth between partners, and when that happens, money gets made. Adtech and data businesses that have acquired a lot of integrations, like Acxiom, AppNexus, OpenX, and sovrn, are valuable precisely because those integrations take a lot of time. If a large, well heeled tech business wanted to enter the adtech industry, they’d have to buy their way…

    John Battelle's Search Blogin Facebook- 5 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • 5 Post-Conversion Strategies to Increase Customer Lifetime Value

    … as a marketer doesn’t stop after the initial conversion. If you’ve brought in qualified leads, the next step is to ensure that you have the systems in place to keep them happy – and convert them into repeat customers. In a study by Zendesk, consumers ranked quality (88%) and customer service (72%) as the two biggest drivers of customer loyalty…

    Marcus Taylor/ Unbouncein Facebook- 14 readers -
  • Six Ways Apps Can Help You Provide Excellent Customer Service

    … service requires a focus on your clients' needs and an understanding of how to best help those clients. In customer service, the worst feeling is failing your client. Rather than putting clients through busy phone lines or giving delayed responses through emails, apps such as Zendesk (which handles tickets in the app) help customer service…

    MarketingProfsin Social- 7 readers -
  • Month in Numbers: September 2014

    … be bucking the trend, or maybe I don’t have any friends? The poll also identified that only 19% of people would be more likely to open the emails if the internal content was more personalised but in contrast, 60% would be more likely to open the email if the subject line was personalised. 42% According to Zendesk 42% of customers feel that having…

    Charlotte Hardy/ Attacat of Edinburghin SEO Google- 5 readers -
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