Zendesk

Zendesk, inc. is a software development company based in San Francisco, California. The company provides a cloud-based customer service platform, also called Zendesk, that includes ticketing, self-service options, and customer support features. Founded in 2007, the company now employs roughly 500 people and serves more than 40,000 customers in 140 countries.
Posts about Zendesk
  • CoffeeSender: Send a Starbucks Gift Card with One Click

    … Besides my ulcer, who doesn’t love Starbucks? We’ve written before that sometimes it’s the little things you do that have the most impact. Since you can’t turn around in most communities without seeing a Starbucks, and Starbucks is fairly synonymous with business meetings, it seems only logical that you should have an app integrated with your…

    Douglas Karr/ Marketing Technology Blog- 18 readers -
  • Social Media’s Marked Effect on Customer Experience

    … When businesses first ventured into the world of social media, it was used as a platform to market their product and increase sales. In the last few years, however, social media has morphed into the favored medium of the online community — a place to interact with the brands they admire, and more importantly, seek help when they have issues…

    Marketing Technology Blog- 18 readers -
  • F8 2016: Bots for the Messenger Platform Are Here

    … As expected, one of the highlights of Facebook’s F8 global developers’ conference in San Francisco Tuesday was the introduction of bots for its Messenger application. Vice president of messaging products David Marcus provided details on Facebook’s new Messenger Platform (Beta), which gives developers the ability to create bots, along…

    David Cohen/ AllFacebookin Social Facebook- 26 readers -
  • Azuqua: Eliminate Your Silos and Connect Cloud and SaaS Applications

    … – such as integrating and analyzing customer data. For example, eConsultancy found that moving data between systems (74%) is amongst the most painful marketing challenges Tweet This!, and Bluewolf found that70% of Salesforce users have to enter the same data into multiple systems Tweet This!. Azuqua is helping businesses solve this ‘pain…

    Marketing Technology Blog- 13 readers -
  • Integrations (and Metaservices) For The Win

    … noticing these integration-driven businesses, I saw them everywhere. Sure, Facebook and Google (and all the platforms) have been integrators forever, but they fail to solve more specific and/or bespoke problems inherent to individual use cases. Across online marketing, for example, tools like AppBoy, ZenDesk, and MailChimp lead with their metaservice…

    John Battelle's Search Blogin Facebook- 5 readers -
  • Live Chat Increases Both Conversions and Customer Satisfaction

    … Providers Some companies in the industry are BoldChat, Chatrify, ClickDesk, Comm100, HelpOnClick, iAdvize, Kayako, Live Chat Inc, Live2Chat, Live HelpNow!, LivePerson, My LiveChat, Olark, SightMax, SnapEngage, TouchCommerce, Userlike, Velaro, WebsiteAlive, WhosOn and – creators of this infographic – Zopim (with Zendesk). © 2014 DK New Media. …

    Douglas Karr/ Marketing Technology Blog- 15 readers -
  • 5 Post-Conversion Strategies to Increase Customer Lifetime Value

    … as a marketer doesn’t stop after the initial conversion. If you’ve brought in qualified leads, the next step is to ensure that you have the systems in place to keep them happy – and convert them into repeat customers. In a study by Zendesk, consumers ranked quality (88%) and customer service (72%) as the two biggest drivers of customer loyalty…

    Marcus Taylor/ Unbouncein Facebook- 15 readers -
  • Six Ways Apps Can Help You Provide Excellent Customer Service

    … Skype, Google Talk, and other platforms, so your customers never feel disconnected and can receive in-person help when they need it most. 6. Apps help teams communicate better together Customer service apps make communication among teams fluid and seamless, so members can keep each other up to date. No aspect of business can thrive if employees…

    MarketingProfsin Social- 7 readers -
  • Month in Numbers: September 2014

    …. The first brands to be making a sponsored appearance on Instagram are Waitrose, Starbucks, Channel 4 and Cadbury. Some people are calling these ads ‘native advertising’ because of the so-called seamless integration of them into the Instagram experience. 6 million There are approximately 6 million 4G users in the UK, which accounts for 8% of all active…

    Charlotte Hardy/ Attacat of Edinburghin SEO Google- 5 readers -
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